On June 6, 2018, we moderated a panel discussion for an Argyle CX Virtual Event titled Delivering Proactive Customer Service. The panelists included:

  • Frank Borovsky, Vice President, Customer Experience and IT, Club Car
  • Zach Hamilton, Director, Customer Centric Initiatives & Experience, Aaron’s
  • Erin McMillan, AVP – Customer Operations, Cox Automotive

During this engaging discussion, we covered such topics as:

  • What is proactive customer service and why is it important?
  • What is the customer customer service delivery landscape and where are the gaps?
  • How do you benchmark an organization’s technology maturity and readiness?
  • How can AI be used to implement more proactive customer service delivery?
  • How do you enlist the entire organization in proactive customer service?

Additional Resources:

A Quick Guide to Modernizing Customer Service

A Quick Guide to Modernizing Customer Service
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