Nov
15
Wed
Chicago, IL – Interactive ITSM Workshop @ CDW Offices
Nov 15 @ 12:00 pm – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. The workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Nov
16
Thu
Rosemont, IL – ITSM Workshop @ Cisco Rosemont Office
Nov 16 @ 12:00 pm – 5:00 pm

Register Today »

 
Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. The workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Dec
7
Thu
Waukesha, WI – One-Day ITIL Executive Overview @ CDW Office
Dec 7 @ 8:30 am – 5:00 pm

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Our ITIL training courses are taught by expert instructors, bringing real-world experience you can use immediately.

  • Date: December 7, 2017
    Time: 8:30am–5:00pm (breakfast/lunch included)
    Cost: Complimentary*
    Location: CDW Offices / N19 W23993 Ridgeview Pkwy, Waukesha, WI 53188

What You’ll Learn:

  • Key concepts of ITIL
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Important principles for improving IT operations
  • Strategies to balance IT resources
  • Understanding how ITIL can facilitate Business-IT alignment
  • The role of technology and how to maximize its value
  • Upon completing this course, you will have a firm understanding of the objectives around the most important processes of ITIL’s five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Questions? Call us directly at (815) 847-3700.

Jan
16
Tue
ServiceNow® Sales Kickoff @ MGM Grand Hotel
Jan 16 – Jan 18 all-day

SKO is ServiceNow’s annual internal event that brings together over 1000 sales and technology leaders from within ServiceNow and partner organizations like Aptris. ServiceNow executives and leadership present on a variety of topics, with a focus on educating employees and partners on the ServiceNow product roadmap for the upcoming year and how to deliver the most effective solutions for customers.

Aptris will be sponsoring this event and exhibiting at the Kick Off Party

Feb
22
Thu
Madison, WI- Interactive ITSM Workshop – CDW @ CDW Offices
Feb 22 @ 12:00 pm – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. The workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
5
Thu
South FL – Interactive ITSM Workshop – MTC @ Memorial Training Center
Apr 5 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
10
Tue
Houston TX – Interactive ITSM Workshop – Parker Drilling @ Parker Drilling Company
Apr 10 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

May
22
Tue
Boston MA – Interactive ITSM Workshop – Northeastern Univ. @ 360 Huntington Avenue
May 22 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Jun
5
Tue
Indianapolis IN – Interactive ITSM Workshop @ CDW
Jun 5 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Jun
11
Mon
ServiceNow® Fundamentals – 3-Day Online Course, Instructor-Led (June)
Jun 11 @ 8:00 am – Jun 13 @ 5:00 pm

Register Today »

Course Description

Learn to Configure and Manage a ServiceNow Instance

ServiceNow Fundamentals is designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this 3-day, interactive training course, attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.

What You’ll Learn

  • Explore lists and forms
  • Identify the importance of branding, as well as how to apply it to the platform
  • Add users, groups, and roles
  • Identify best practices related to task management
  • Configure notifications
  • Manage data with tables, the configuration management database (CMDB), and import sets
  • Run basic reports, as well as the benefits of performance analytics
  • Protect ServiceNow data
  • Work with two key ServiceNow process applications: Knowledge Base and Service Catalog
  • Create workflow activities and approvals
  • Implement Service Level Agreements
  • Identify various available script types
  • Upgrade and clone instances, as well as create baseline performance metrics
  • Capture and move configurations between instances

Upon completion, you will have met the prerequisite for taking the ServiceNow Certified System Administrator exam.

The SysAdmin exam is optional and is not included in this course.

Click here to learn more about the exam »