IT Operations Management
Enhance Visibility, Prevent Service Outages, and Maximize Operational Agility
Correlating your business services to underlying IT infrastructure helps to identify, diagnose and resolve service issues, driving business agility, speed and accuracy with advanced automation, cloud management and self-services.
ServiceNow’s ITOM suite is a complete and integrated services operations solution that builds seamlessly on your existing ITSM investment – including CMDB, Incident and Problem Management, Change Management and Service Catalog.
CDW can help you transform IT Operations Management.
Get in touch with us to find out more!
Problems You Face
- Manual discovery for business services.
- Business services and IT infrastructure misaligned.
- Manual process to detect and diagnose services issues.
- No self-service model causes wasted time by IT staff.
- Weak governance model.
- Risky planned outages for service upgrades.
- Automate discovery of business services/IT infrastructure.
- Bridge the gap between services and infrastructure.
- Automate detection/diagnosis across IT systems.
- Automatic provisioning/configuring of requested services.
- Better governance—auditable service operations process.
- Reduce risks by seeing impact ahead of time.