Aligning IT and Business
ITIL® Process Improvement Services
Improve IT performance and transform your organization with ITIL processes and structure.
The IT Infrastructure Library (ITIL) represents a best-practice framework for maximizing IT effectiveness throughout the business. Those companies that prioritize ITIL process improvements can enjoy a major advantage over rivals under-utilizing their IT resources.
From Concepts to Real-world Practice
Many business leaders appreciate ITIL processes conceptually, yet are unsure of how to go about implementing them in their organizations. There are numerous factors to take into account, from company culture to employees’ knowledge levels to buy-in from top leadership. This is where Aptris comes in. We have helped deliver ITIL-based improvements for businesses of all sizes and sectors, offering ITIL consulting, training, and on-going process improvement coaching.
The Aptris approach to ITIL
Our ITIL consulting team takes a practical approach to ITIL process improvements and keeps in mind that every company is different. ITIL concepts may be somewhat universal, but our approach is anything but one-size-fits-all.
Our ITIL consultants are seasoned veterans with an unbeatable level of expertise and years of hands-on experience as IT practitioners. This allows our team to deliver ITIL improvement plans that combine both theory and real-life experience. Our training and educational sessions emphasize interaction and engagement with attendees, helping ensure that the ITIL process improvements discussed are truly understood by every participating stakeholder.
Case studies are heavily emphasized during our 1-day ITIL Awareness Workshop, helping leaders to better understand what ITIL processes are, the positive impact they can have, and how other organizations have effectively pursued such policies. This class covers everything from ITIL framework language to an explanation of the objectives surrounding ITIL’s five key publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Aptris ITIL Process Education
Aptris offers a range of educational and ITIL certification programs and training for companies eager to achieve ITIL improvements, including:
- Incident Management
- Problem Management & Root-Cause Analysis
- Change Management
- Request Management & Service Catalog
- Asset & Configuration Management
- SmartPDC (Continuous Improvement Program)
- Maturity Assessments & Roadmaps
- Process & Policy Development /Optimization
- Process Improvement Implementations
With these robust solutions, Aptris can introduce companies from every sector to ITIL processes, and all of the benefits that ITIL improvements have to offer.