We’re 100% Focused on the Now™ Platform.
Using the SAIF (ServiceNow Adaptive Implementation Framework) methodology, our Delivery experts provide the most thorough implementation for your organization. We deliver custom applications and upgrade assistance and keep your team involved and interacting from start to finish.
How We Deliver
We have an expert project team working on your implementation, including an Engagement Manager, a Business Process Consultant, and a Solution Architect, all committed to making your implementation as smooth as possible.
We use the ServiceNow Adaptive Implementation Framework (SAIF) methodology, consisting 5 stages: Initiate > Examine > Plan > Create > Transition. This proven method ensures that your needs are met.
We utilize a Customer Portal built in ServiceNow for the project team and customer to collaborate and review/approve/test Stories, view status reports, and chat in real-time.
Dedicated to Your Success
- Monthly NPS feedback with executive visibility
- ServiceNow CSAT survey post go-live
- Regular status reports
- Customer approval of stories
- 100% satisfaction guarantee
Proven to Help You Succeed
Aptris uses the ServiceNow Adaptive Implementation Framework (SAIF) method—the best practice delivery approach. By utilizing a framework approach with core components, we can deliver outstanding services that are standardized, repeatable, and scalable to meet the global demands of the largest and most complex customers. SAIF guarantees deployment success.
SmartStart — Implement Faster & Smarter
SmartStart by Aptris is a cost-effective approach that leverages experience and proprietary tools to accelerate timelines and maximize results for new implementations. Process remains the focus for all Aptris ServiceNow projects. SmartStart plans include:
- The Aptris 1-Day ITIL® Overview Course to provide a foundation for discussion and design
- A Continuous Improvement Plan (CIP) that lasts months after your go-live and includes post go-live coaching, training and assistance.
ServiceNow Implementation Add-Ons
Give your implementation a boost! A ServiceNow implementation is a major organizational undertaking, but we offer four specialized add-on services that, when paired with your implementation, make the transition smoother and more complete:
- Consultant-led Application Training
- Consultant-led Fulfiller Training
- Configuration Documentation
- Admin Knowledge Transfer Workshop
We’ve successfully solved complex challenges for hundreds of clients nationwide in dozens of industries. We hope to earn the chance to solve yours.