ServiceNow Implementations

We’re 100% Focused on the Now™ Platform.

Using the SAIF (ServiceNow Adaptive Implementation Framework) methodology, our Delivery experts provide the most thorough implementation for your organization. We deliver custom applications and upgrade assistance and keep your team involved and interacting from start to finish.

How We Deliver

We have an expert project team working on your implementation, including an Engagement Manager, a Business Process Consultant, and a Solution Architect, all committed to making your implementation as smooth as possible.

Proven Methodology

We use the ServiceNow Adaptive Implementation Framework (SAIF) methodology, consisting 5 stages: Initiate > Examine > Plan > Create > Transition. This proven method ensures that your needs are met.

Seamless Communication

We utilize a Customer Portal built in ServiceNow for the project team and customer to collaborate and review/approve/test Stories, view status reports, and chat in real-time.

Dedicated to Your Success

  • Monthly NPS feedback with executive visibility
  • ServiceNow CSAT survey post go-live
  • Regular status reports
  • Customer approval of stories
  • 100% satisfaction guarantee

Proven to Help You Succeed

CDW uses the ServiceNow Adaptive Implementation Framework (SAIF) method—the best practice delivery approach. By utilizing a framework approach with core components, we can deliver outstanding services that are standardized, repeatable, and scalable to meet the global demands of the largest and most complex customers. SAIF guarantees deployment success.

JumpStart ServiceNow Implementations

Get a Jump Start for Faster ROI

JumpStart by CDW is a cost-effective approach that leverages experience and proprietary tools to accelerate timelines and maximize results for new implementations. Process remains the focus for all CDW ServiceNow projects. JumpStart plans include:

  • Core setup, Request/Service Catalog and Service Portal
  • Process and technical guidance
  • A fully dedicated team of implementation experts
  • AIM-style, interactive development with onsite guidance for weeks 3 & 5 of your project

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ServiceNow Dual Phase/Full Implementation

Implementation of the ServiceNow platform, including both IT and non-IT applications, configured for your current processes, with the opportunity to align with ITIL best practices prior to implementation.

Dual Phase Implementation

Phase 1 Highlights:

  • Process Design
  • Onsite Discovery Workshops
  • High-level Requirements Documentation

Phase 2 Highlights:

  • Application Configuration
  • Train-the-Trainer – give your ServiceNow trainers a boost!
  • SmartCIP – CDW’s continuous improvement program

Full Implementation

Expert implementation focused on the needs of your organization, all in one phase. Highlights include:

  • Process Design during onsite discovery
  • SmartCIP
  • Train-the-Trainer
  • Artifacts document
  • Go-Live checklist
  • Customized workflows

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ServiceNow Implementation Add-Ons

ServiceNow Implementation Add-Ons

Give your implementation a boost! A ServiceNow implementation is a major organizational undertaking, but we offer four specialized add-on services that, when paired with your implementation, make the transition smoother and more complete:

  • Consultant-led Application Testing
  • Consultant-led Fulfiller Training
  • Configuration Documentation

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We’ve successfully solved complex challenges for hundreds of clients nationwide in dozens of industries. We hope to earn the chance to solve yours.

Schedule a FREE ServiceNow demo — Contact us today!

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