ServiceNow® Service Mapping Implementation Training

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Learn the technical aspects to successfully deliver a Service Mapping deployment.

3-Day, Online Course—Instructor-led and highly interactive. During this course, attendees will build on the knowledge gained in the Service Mapping Fundamentals course and will: review ITOM knowledge including MID Servers, Discovery, Service Mapping, Event Management, Bulk Mapping and Error Handling; learn how the Reconciliation and Identification framework relates to Service Mapping; learn Security in Service Mapping implementations; and learn key concepts of requirements gathering and scoping refinement.

Attendees will be issued a voucher with this course they can use to take the Certified Implementation Specialist Service Mapping exam. Prerequisite: Service Mapping (SM) Fundamentals Course.

 This interactive class covers:

Service Mapping Fundamentals Virtual Training
  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementations
  • Key elements for a Service Mapping engagement
  • Key concepts of requirements gathering
  • Objection handling and scoping refinement

This class includes hands-on labs that cover:

  • Installing a MID Server
  • Configuring Credentials
  • Working with the Command Line Console
  • Working with Update Sets
  • Discovery of a multi-tier service
  • Configuring Identification Rules

Price: $2,400 per student

Next ServiceNow Class: Feb. 11-13, 2019

Questions? Call 815-847-3700.

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