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As a ServiceNow Elite Partner, we are driven to achieve top results for your ServiceNow initiatives. We have the experience, expertise, and proven customer satisfaction track record you’re looking for.
How CDW Helps You Automate IT & Business Operations with ServiceNow Enterprise.
ServiceNow creates a single system of record for organizational and cross-organizational processes, bringing together service strategy, design, transition and operation into a simple, cloud-based platform.
Beyond the Help Desk
ServiceNow helps all types of business users, from the CIO to application developers to operations.
ServiceNow applications are built on a single platform-as-a-service. It offers a seamless user experience through the entire IT Infrastructure Library (ITIL) service life-cycle.
Built on ITIL® 4—Designed for Flexibility
ServiceNow gives you the freedom of complete customization. All changes made are preserved through any automated upgrades. The ServiceNow cloud service makes IT Service Management simple and accessible.
IT Service Built for the Modern Age
We expect user-friendliness from our services—think Google, Skype, Amazon, Expedia, LinkedIn, Twitter.
Unfortunately, customer service and support tools offered by most IT organizations resemble something from a bygone era.
ServiceNow Bridges the Gap:
- “Social IT” – Features include Chat and Live Help, making your staff more productive and collaborative while lowering support costs.
- Familiarity Breeds Adoption – Users can request goods and services from IT, much like they do when shopping online.
- Self-Help – Let users answer their own common support questions, accessing knowledge articles for quick answers.
- Simple & Intuitive – For IT needs, users can open a quick chat session or make a request the same way they make online purchases.