Process Alignment Workshop

Learn how to better align your organization’s processes using industry best-practices.

Process improvement consulting is critical for organizations wishing to advance their process maturity and improve IT service delivery responsiveness, maintain consistent levels of service, and increase customer satisfaction.

What’s Involved in the Workshop?

  • First, we provide a knowledge transfer on industry recommended practices and processes.

  • Next, we help align your organization’s processes to best practice ServiceNow workflows.

  • Then we generate a process map for your organization utilizing those best practices.

Workshop Deliverables

Led by CDW Advisory Consultants, this half- or full-day Process Alignment Workshop is grounded in ITIL and industry best practices. Instead of reinventing the wheel, we’ll focus on new processes that are in-scope for your project, and also align with your existing processes and work together at all levels.

These workshops can stand alone, or in be done in conjunction with a ServiceNow implementation, resulting in a significantly more effect Discovery workshop.

  • Pre-built recommended practice process flows (for ITSM, this will be ITIL-based)
  • RACI Aligned with best practice process flow (for ITSM, this will be ITIL-based)
  • Recommended roles and responsibility document for key Process Roles
  • Recommendations report with summary of findings​.​

We’ve successfully solved complex challenges for hundreds of clients nationwide in dozens of industries. We hope to earn the chance to solve yours.

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