ServiceNow™ Performance Analytics Fundamentals
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Manage Performance Analytics for Improved Service Outcomes
2-Day, Online Course—Instructor-led and highly interactive. Learn best practices for using and administering the premium ServiceNow Performance Analytics application. This course is designed for ServiceNow Administrators.
A combination of course content and lab work will help you learn to:
- Use Performance Analytics Visualizations, including: Scorecards, Dashboards, Time Series, Targets, and Forecasts
- Explore the data structure
- Manage Roles
- Generate Automated Indicators
- Create Manual Indicators and populate Scoresheets
- Build Formula Indicators
- Construct Breakdowns, Elements Filters, and Bucket Groups
- Set up Data Collector Jobs
- Work with Dashboards and Widgets