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Service Management Industry Insights From Aptris
Good customer service is good business. In a highly competitive marketplace, a company with lousy customer service won’t be around long. Beyond helping a business’s bottom line, exceptional customer service allows a business to connect with people at a personal level, build relationships, heighten employee’s enjoyment at work, and build the kind of customer loyalty …
Higher education technology service organizations share many of the same goals, challenges, and opportunities, one of which is how to best represent the services they provide to their communities by means of the Service Catalog. With all they share in common, a model Service Catalog could be developed for the benefit of IT leaders in …
Higher Education Sector’s Service Management Transformation Organizations in virtually every industry have been challenged by a perpetual proliferation of new technologies and evolving consumer demands. In higher education, administrators have had to be exceptionally swift in their management of new services and IT environments, especially given the increasing volumes of enrollments across the nation. Whereas …
The Ponemon Institute’s 2015 Cost of Data Breach Study highlighted just how costly data breaches can be in the health care sector.
One of the biggest potential pitfalls health care mergers face is unexpected IT issues, which can lead to higher-than-projected costs.
Cultural differences can have a major, negative impact if not addressed in the appropriate fashion. To that end, third-party assistance from a trusted expert in the field may prove essential.
Health organizations need to conduct thorough due diligence to assess and unify diverse IT systems and ensure effective IT service delivery.
Cyberattacks directed toward health care providers are becoming more common.
Patients demand health care that balances convenience with information security.
Leaders should see mergers as not just challenges, but also opportunities.