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Service Management Industry Insights From Aptris

The Road to ServiceNow Gold

As of January 1, 2018, Aptris has achieved Gold Services Partner status with ServiceNow. This puts us in the top third of Services partners in the ServiceNow ecosystem, and it has been the result of a tremendous commitment to excellence and growth on the part of the entire Aptris team. We’re all very proud of …

Aptris Sponsoring ServiceNow’s SKO18 in Las Vegas, January 16-19

Aptris is sponsoring and exhibiting at ServiceNow’s Sales Kickoff (SKO) at the MGM Grand Hotel from January 16-19, 2018. Sponsorship at SKO18 provides Aptris the opportunity to showcase their capabilities and service offerings designed to help ServiceNow customers get maximum benefit from the world’s leading Service Management platform. SKO is ServiceNow’s annual internal event that …

Plan Slowly and Deliver Rapidly

“It’s software-as-a-service—it’s easy to implement.” How many times have we heard that statement only to realize that ease of implementation depends on a number of factors? For one, it depends on how well defined our existing internal processes are. Due to time constraints and limited resources, process mapping is usually overlooked when it comes to …

The Importance of Asking “Why?” in Business

“Daddy, why is water wet?” “Mommy, why is the sky blue?” “Why, why, why, why, why?” When we hear children ask those never-ending round of questions beginning with “why,” we might want to pull our hair out. So, it’s understandable that when we hear “why?” from another adult, there can be some uncertainty, even frustration. …

The Changing Face of SecOps

Security Operations (SecOps) continues to evolve in significant ways. This year marks the seventh anniversary of the “Stuxnet” virus, which provides a good opportunity to reflect on how it fundamentally changed the state of information security operations. While Stuxnet’s impact received little attention outside of security circles, its ripple effects still impact security operations in …

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