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Service Management Industry Insights From Aptris

Plan Slowly and Deliver Rapidly

“It’s software-as-a-service—it’s easy to implement.” How many times have we heard that statement only to realize that ease of implementation depends on a number of factors? For one, it depends on how well defined our existing internal processes are. Due to time constraints and limited resources, process mapping is usually overlooked when it comes to …

The Importance of Asking “Why?” in Business

“Daddy, why is water wet?” “Mommy, why is the sky blue?” “Why, why, why, why, why?” When we hear children ask those never-ending round of questions beginning with “why,” we might want to pull our hair out. So, it’s understandable that when we hear “why?” from another adult, there can be some uncertainty, even frustration. …

The Changing Face of SecOps

Security Operations (SecOps) continues to evolve in significant ways. This year marks the seventh anniversary of the “Stuxnet” virus, which provides a good opportunity to reflect on how it fundamentally changed the state of information security operations. While Stuxnet’s impact received little attention outside of security circles, its ripple effects still impact security operations in …

Take Your Eye Off The Ball

Take your eye off the ball to see the future of IT Service Management Do you ever wish that you could predict what your customers will need most in 1, 5 or 10 years? Wouldn’t it be great to know what technologies to prepare for and which specialties to focus on? While I can’t provide …

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