Welcome to Our Blog

Service Management Industry Insights From Aptris

The Changing Face of SecOps

Security Operations (SecOps) continues to evolve in significant ways. This year marks the seventh anniversary of the “Stuxnet” virus, which provides a good opportunity to reflect on how it fundamentally changed the state of information security operations. While Stuxnet’s impact received little attention outside of security circles, its ripple effects still impact security operations in …

Take Your Eye Off The Ball

Take your eye off the ball to see the future of IT Service Management Do you ever wish that you could predict what your customers will need most in 1, 5 or 10 years? Wouldn’t it be great to know what technologies to prepare for and which specialties to focus on? While I can’t provide …

Exceptional Customer Service: Beyond the Bottom Line

Good customer service is good business. In a highly competitive marketplace, a company with lousy customer service won’t be around long. Beyond helping a business’s bottom line, exceptional customer service allows a business to connect with people at a personal level, build relationships, heighten employee’s enjoyment at work, and build the kind of customer loyalty …

The Future of Technology’s Impact on Higher Education Whitepaper

Higher Education Sector’s Service Management Transformation Organizations in virtually every industry have been challenged by a perpetual proliferation of new technologies and evolving consumer demands. In higher education, administrators have had to be exceptionally swift in their management of new services and IT environments, especially given the increasing volumes of enrollments across the nation. Whereas …

1234...10...