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Service Management Industry Insights From Aptris

How Would Batman Avoid ITSM Issues?

Batman, the hero who keeps Gotham safe, is a source of inspiration for millions worldwide. Now, in the ITSM world, things may not get as deadly as the villains Batman typically faces off against, but the stakes are high. If you don’t handle your ITSM (IT Service Management) right, your company can suffer massive consequences. …

6 Reasons Why You Shouldn’t Be Using Spreadsheets for SAM

While spreadsheets seem convenient for recording and tracking information, they simply aren’t adequate for effective Software Asset Management (SAM). When you track software asset information via spreadsheets, you’re likely to find yourself lost in a maze of outdated and incomplete information, completely unprepared for audits. Unlike spreadsheets, SAM solutions such as ServiceNow’s SAM module, offer …

4 CMDB Mistakes You Must Avoid at All Costs

A healthy CMDB (Configuration Management Database) is the foundation for your IT infrastructure and ITSM for your entire company. With this single source of truth, you can easily track IT assets and CIs with complete visibility and faster error detection and correction. Unfortunately, certain mistakes are all too common when implementing a CMDB. These can …

4 Major Software Asset Management Pain Points for CIOs

Software Asset Management (SAM) concerns tasks related to managing and optimizing all the software assets and costs for an organization. Some of the main benefits of effective SAM include: Clear license position Being audit-ready Avoiding penalties for non-compliance Optimizing IT procurement and expenses It is not a one-time activity, but a series of ongoing processes …

ServiceNow Madrid Release Brings Mobile to the Forefront

With the release of Madrid, ServiceNow™ is delivering a mobile-first platform to the modern enterprise. Users will find powerful new native capabilities for a more consumer-like experience to truly transform the way they work. Madrid Highlights Here are highlights from ServiceNow’s official Madrid press release: The native mobile capabilities are part of more than 600 …

The Changing Face of Security Operations

Security Operations (SecOps) continues to evolve in significant ways. This year marks the eighth anniversary of the “Stuxnet” virus, which provides a good opportunity to reflect on how it fundamentally changed the state of information security operations. While Stuxnet’s impact received little attention outside of security circles, its ripple effects still impact security operations in …

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