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Service Management Industry Insights From Aptris

ServiceNow is a powerful, industry-leading cloud platform with a range of modules such as ITSM, SAM, GRC, ITOM, etc. Whatever modules of ServiceNow your organization uses, there are certain universal values that ServiceNow brings to the forefront – unparalleled visibility, which in turn drives better control. Not to mention streamlining workflows and bridging inter-departmental divides …

4 Post-Halloween ITSM Tips

Trick or treat! Did you have fun this Halloween? Whether it was a costume party, watching a horror movie marathon or butchering some innocent pumpkins for jack-o’-lanterns, we hope you had a blast. Along with your post-Halloween cleanup, it’s also a great time to review your IT Service Management (ITSM) and spruce things up. Perhaps …

4 Tips for a Healthy CMDB

A CMDB serves as the heart of your ServiceNow implementation. It provides a single source of truth that is the basis for the powerful transparency and collaboration ServiceNow enables. However, a healthy CMDB is not guaranteed. It takes some careful planning and consideration to build a CMDB that is successful in the long-run. Follow these …

ServiceNow – Next Stop New York

Are you ready for New York? The latest release of ServiceNow is out now, and there’s a lot in store. Dedicated to making work life as great as real life, ServiceNow New York unveils 678 innovations that will revolutionize work life. The primary focus of New York is to make tasks easier for the employee …

How to Be an ITSM Superhero – Part 2

Good ITSM is the backbone of a successful and smoothly functioning company. In Part 1 of this blog series, we covered 4 skills necessary to be an ITSM superhero. Here Are 4 More Skills for Being an ITSM Superhero 1. Customer Service At its core, ITSM is all about service. Therefore, strong customer service skills …

How to Be an ITSM Superhero – Part 1

ITSM (IT Service Management) can sound like the arena of routine service requests that are part of every company’s IT requirements. But don’t be fooled—without good ITSM an organization can flounder, and its efficiency and productivity can fall by the wayside. Good ITSM is essential and it’s much more than resetting passwords and supplying software …

How Would Batman Avoid ITSM Issues?

Batman, the hero who keeps Gotham safe, is a source of inspiration for millions worldwide. Now, in the ITSM world, things may not get as deadly as the villains Batman typically faces off against, but the stakes are high. If you don’t handle your ITSM (IT Service Management) right, your company can suffer massive consequences. …

6 Reasons Why You Shouldn’t Be Using Spreadsheets for SAM

While spreadsheets seem convenient for recording and tracking information, they simply aren’t adequate for effective Software Asset Management (SAM). When you track software asset information via spreadsheets, you’re likely to find yourself lost in a maze of outdated and incomplete information, completely unprepared for audits. Unlike spreadsheets, solutions such as ServiceNow’s SAM module offer more …

4 CMDB Mistakes You Must Avoid at All Costs

A healthy CMDB (Configuration Management Database) is the foundation for your IT infrastructure and ITSM for your entire company. With this single source of truth, you can easily track IT assets and CIs (Configuration Items) with complete visibility and faster error detection and correction. Unfortunately, certain mistakes are all too common when implementing a CMDB. …

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