What to remember in higher education IT service delivery

Higher education has been a hot topic of discussion in recent years, as concerns about an impending talent gap, a lack of qualified employees for skilled jobs and the ever-increasing cost of attending universities intensify. As a result, schools are finding more interesting ways to keep up with demand and leverage the most advanced technology to accomplish goals and maintain high enrollment rates despite financial hardships. 

IT service delivery has been one of the more popular approaches executives in these institutions are taking, as it alleviates much of the stress that had traditionally fallen on technology workers and human resources departments. By aligning with a proven provider of ITSM SaaS and other services, universities can maximize their technological capacities while keeping costs and man-hours down. 

Recognizing CIO pressure points
InformationWeek recently listed some of the most common myths related to chief information officers in higher education environments, asserting that some of these can be damaging from an IT perspective. The CIO is a relatively new position, at least in its current iteration, and has been a difficult one due to the perpetual stream of new tools and techniques entering university IT frameworks. 

However, the source asserted that IT service providers and technology firms should be more conscious of the stressors and myths facing CIOs when trying to support universities. For one, the news provider explained that many people believe the CIO is most commonly hired from lower-ranking faculty levels, but that only 6 percent of higher ed technology leaders fall into this category. 

This means the vast majority of CIOs are experienced in the process of managing complex IT environments that have countless moving parts, and IT service providers should keep that in mind during communications. InformationWeek stated that another myth is that the CIO is separate from the rest of the university, and that his or her responsibilities are not generally aligned with the organization's overall goals. 

On the contrary, the source argued that CIOs are responsible for aligning their own goals and those of the IT department with overall organizational objectives. IT service providers will be crucial in this pursuit. 

Make it happen
Technophobia is a growing issue in higher education, as well as other sectors, and is far from being a simple negative trend. Rather, universities must overcome the fears that come with an endless supply of new technology by staying ahead of the curve and proactively deploying new solutions. 

CIOs in higher education can better prepare their IT departments for the challenges ahead by aligning with a proven provider of IT services and leveraging the most advanced tools on the market, including ServiceNow. Aptris has been providing higher education institutions with IT support for more than a decade, and helps deliver ServiceNow and other solutions to universities. 

Aptris has a wealth of experience in identifying and mitigating the pain points of organizations in this sector, and working with employees or CIOs who have a diverse range of expertise. The Aptris SmartStart Approach to ServiceNow helps drive efficiency and effectiveness in the IT department.