Customer Service Part 2 – Nice Customers Are Killing Your Business [VIDEO – 4:45]

Welcome back! This is the second part of my discussion on Customer Service. We’ve talked about one of the key reasons why customers leave to go to a competitor. And now we look at how “nice” customers—those who never say a word—don’t always help you. Especially when they “nicely” stop doing business with you with no explanation.

– Tim

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