(ROCKFORD, IL) May 24, 2016 — Aptris is proud to announce that it has attained a CSAT score of 9.43 and is now a ServiceNow® Silver Services Partner.
“We continue to see a strong trend of 9’s and 10’s on our survey scores as a result of our focus on customer success,” said Brian Huber, Aptris’ Vice President of Professional Services. “This has been a real team effort, with our services and account management teams working collaboratively with our customers to make sure each project is a successful one.”
In order to be a ServiceNow Partner, all implementation partners are required to register each of their engagements. Upon project completion, ServiceNow conducts surveys with the mutual customers to measure success and gather feedback. The CSAT score is a rolling 12-month average of those survey results. Results are refreshed monthly, and partners must maintain a CSAT rating of 8.0 (out of a possible 10) to remain in the ServiceNow Partner Program.
These results underscore Aptris’ long standing commitment to creating “Raving Fans.” “Our approach starts and ends with the customer,” responded Steven Horvath, Vice President of Advisory Services. “We have built the systems necessary to deliver consistent results, enabling us to deliver exceptional results for our customers every time.”
Aptris brings together more than 16+ years experience in process consulting, training and implementation of the leading ITSM solutions, ServiceNow®. Aptris helps its 400+ clients raise the bar for world-class Service Management solutions, delivering smarter processes and smarter tools.
ServiceNow is changing the way people work. With a service‑orientation toward the activities, tasks, and processes that make up day‑to‑day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. ServiceNow delivers a ‘lights‑out, light‑speed’ experience through our enterprise cloud – built to manage everything as a service.
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Aptris, a Ticomix Company