Security remains a pressure point for ITSM SaaS in public, private sectors

Organizations in virtually every industry have continued to aggressively deploy Software-as-a-Service (SaaS) products in the past several years, as cloud computing remains one of the most rapidly growing technologies in the world. However, security continues to be one of the more common fears among decision makers, and ITSM SaaS vendors have stepped up efforts to ease these concerns through exceptional services.

No Jitter recently reported that cloud computing’s most weighty and apparent enemy has been security fears since the technology first became popular, and that the United States government has been among the most active in terms of shoring up defenses. According to the news provider, the public sector has been aggressive in its cloud utilization, demanding that its agencies deploy the services as soon as possible.

In 2009, the first federal Chief Information Officer, released studies that found the government could save tens of billions of dollars in IT expenditures each year should it completely shift toward cloud computing services. The source explained that this type of sentiment led to the creation of the Federal Risk and Authorization Management Program, or FedRAMP, which is increasingly centered around security.

As No Jitter noted, the FedRAMP initiative provides guidance for security assessments, monitoring, authorization and a variety of other matters as they related to SaaS, Platform-as-a-Service and Infrastructure-as-a-Service. Although the private sector does not need to follow this guidance, this initiative does act as a good example of how expert guidance can help to drive security and productivity performances in businesses.

ServiceNow is among the most rapidly growing products in the ITSM market, and has been labeled as a disruptive and transformative force that is leading cloud innovation to new heights. However, companies will often enjoy much more successful experiences with this service when using a proven ITSM vendor such as Aptris.