How BYOD is impacting IT service management

The bring-your-own-device (BYOD) movement is having a significant impact on many of the well-established enterprise IT asset management processes that are still in use today. Although there are a number of benefits associated with leveraging mobile gadgets in the workplace, there are also new risks and administration concepts that must be considered.

A recent CIO report highlighted some of the IT service management (ITSM) challenges associated with BYOD, but encouraged decision-makers not to shy away from the movement. In fact, implementing unique best practices will likely allow organizations to experience a number of advantages that have never before been available. Failing to implement these new policies, however, can result in significant problems.

"In order for BYOD to work, you need to have extremely well implemented policies and processes," said Ian Jansen, CIO at IT service provider Dimension Data, according to the news source. "Without them, you can't provide the level of service required to make it successful."

While BYOD requires new thought processes for ITSM, older management strategies should not necessarily be discarded. Instead, there should be a convergence of the two approaches, as this will ensure an enterprise is covered on all fronts.

Incorporating mobility into traditional ITSM
In addition to maintaining conventional IT service delivery and management policies, business decision-makers need to consider how introducing mobile devices into the equation will drive change. This means that companies must develop rules as to how employees can leverage smartphones and tablets, CIO stated.

Jansen asserted that that enterprises should consider innovative capacity planning strategies, as the use of sophisticated mobile gadgets will also bring about new data center demands.

"In the end BYOD will probably force a better ITSM practice," Jansen told CIO.

A separate study by Good Technology highlighted how approximately 76 percent of enterprises are now formally supporting BYOD initiatives, while only 5 percent have no plans to do so in the future. This suggests that the mobile movement is having a significant impact on business operations and will continue to do so in the coming years, especially as smartphones and tablets continue to evolve.

By planning ahead and developing well-rounded usage policies, companies can ensure ITSM strategies incorporate the benefits and potential risks associated with BYOD. This will ensure organizations have the chance to adapt with ongoing IT transformations without introducing too many complications in the long run.