Businesses must develop innovative IT service delivery strategies

The IT service delivery process is experiencing significant changes in today’s enterprise, as the proliferation of cloud computing and mobile devices continues to influence how employees carry out mission-critical tasks. Prior to the adoption of consumerization trends, individuals were content with accessing applications via traditional PCs and other desktop technologies. Today is a different story entirely.

A recent study of 1,300 U.S. and U.K. companies by Vanson Bourne on behalf of Rackspace Hosting and the Manchester Business School revealed that 66 percent of respondents said employees demand the ability to access corporate resources from a variety of mobile devices. This means organizations around the world are developing new IT asset management strategies, as old service delivery models are quickly losing relevance.

“This increased focus on enterprise apps and mobility makes it imperative that CIOs transition workloads to the cloud so employees can access corporate data from any device, irrespective of geographical location,” said John Engates, CTO at Rackspace.

The survey found that 82 percent of businesses believe the use of mobile software and services will become the norm within the next few years, especially as bring your own device (BYOD) policies and other trends continue to disrupt operations. Another 59 percent of respondents said they plan to invest more heavily in next-generation business solutions during the next year.

The future is in the clouds
The study found that companies will often go to great lengths to improve IT service delivery, including developing their own internal app stores and implementing a variety of cloud services, such as Software, Infrastructure and Platform as a Service.

“There is no doubt that cloud computing is enabling a more flexible workplace using a range of devices,” said Brian Nicholson, of Manchester Business School. “What’s interesting to see is how staff are wanting to access their corporate IT services; they’re demanding the same consumer app experience in the workplace from their laptops, smartphones and tablets.”

A separate report by RnR Market Research forecast the global market for cloud-based business solutions to generate more than $123 billion in revenue by 2019. This will largely be driven by the advent of BYOD and other mobile strategies that encourage employees to leverage a broad range of platforms to access mission-critical applications without introducing security complications or performance issues.

By understanding the current and future demands of the workforce, enterprise decision-makers can plan their IT service delivery projects in advance to improve efficiency and reduce long-term challenges.