Empowering HR with Modernized ITSM

In the coming years, human resources departments will likely become even more technology-driven than ever before, especially as their tasks diversify and challenges in the talent attraction and retention arenas begin to hit peak levels. For example, studies from several research groups have called for an impending skills gap that will hemorrhage the private sector's ability to find and employ qualified applicants for a variety of roles. 

What's more, human resources departments already need to be heavily involved with IT, as more companies become digitally centric with the passing of each year, and those firms that do not empower their staff members with tools to succeed are putting themselves at a significant competitive disadvantage. IT service management is no longer a backend or alternative priority in the average workplace – it is now the glue that keeps operations together in many instances. 

HR has a lot to gain from not only gaining access to the IT services and solutions they need, but also obtaining a type of fluency in these matters that will guide them through the various responsibilities they have on a given day. This further highlights the importance of finding ways to bring HR and IT departments together, creating channels of communication that will be mutually beneficial to each party therein. 

Furthermore, there is the matter of content management and the need for strong IT service delivery to HR employees so as to ensure that they have the most accurate, intelligent and informed perspective on the ebb and flow of the workforce. At the end of the day, those companies that do the best job in delivering services and customizing the experience for HR employees in need of IT-related support will often have a more streamlined operation. 

Let's take a look at why HR needs optimized ITSM, as well as strong knowledge in these solutions, in the modern organization. 

All going digital
Many of the core responsibilities that HR employees have are among the first ones to be automated, digitized and shifted into Web-based services in the average business today. One of the main reasons why this department has been at the center of so many technology deployments is because of how well-suited its general and core functions are to more advanced, automated solutions.

Here are a few examples:

  • Workforce management: Companies are becoming more data-driven when it comes to optimizing their workforce, and HR has played a central role in the relevant analysis and evaluations. From managing benefits programs to supporting staff members who are in need, technology plays a major role in the average HR employee's day. 
  • Recruitment: Only a couple of decades ago, organizations would have to put a job posting in the newspaper, field endless interviews and then make a decision with the relatively small amount of information they had available. Now, businesses can leverage effective IT services to intelligently recruit, streamlining the on-boarding process and ensuring that only the most qualified individuals are brought into the staff. 
  • Paperwork: Although accounting departments might have a bit more paperwork to handle, HR still has a significant responsibility when it comes to records management. The ability to eliminate certain parts of data entry and drive the efficiency of records governance in these departments is highly advantageous for the employees therein. 

At the end of the day, ITSM needs to be optimal to ensure that HR departments have the time to focus on more strategic matters rather than mundane, repetitive and highly backend responsibilities. Regardless of which department one might be discussing, this comprises one of the main reasons why companies have become more digitized in recent years, empowering their employees to do better across the board. 

Next steps
There are myriad options available to streamline ITSM for HR purposes, but one of the most disruptive forces in the cloud computing market – ServiceNow – has been especially effective for many organizations. ServiceNow has been pegged as a disruptive force in the cloud industry because of its ability to maximize intuitive processes and functions that enable use of the advanced tools among virtually all employees. 

Now, ServiceNow has released its CreateNow development suite, which acts as a Platform-as-a-Service to empower all types of employees with the ability to create and deploy helpful applications. When looking at the HR department, this can be a significant source of IT process improvement, as these employees can develop their own tools to streamline their activities and responsibilities. 

Notably, many organizations will benefit from leveraging a service provider that can support them through implementation, configuration, management and delivery throughout the life cycle of investments. Aptris offers these types of options for companies that are interested in ServiceNow, and can quickly get HR departments up to speed with the latest, greatest and most advantageous IT solutions around.