Observations from Day 1 of Knowledge18!

A lot is happening here in Vegas at Knowledge18, so here’s a quick rundown to help you keep track…


There are 18,000 people here! It’s the largest ServiceNow conference EVER, and they said this is the first Knowledge conference for over 8,000 people here. Wow! I will also add that it’s a madhouse in between sessions with that many people all trying to get to their next destination. It makes me very glad I’m 6’4” and can see over most everyone. ?


ServiceNow introduced a new logo this year. Their black/white/red logo has been replaced with a softer white/green palette, and their tag line is “Works for You.” You’ll notice the “o” in ServiceNow no longer looks like a power button, either, and is instead supposed to be a reflection of “You” (i.e. us, as the users of the system). According to ServiceNow the “o” represents the human head, I have heard some varying opinions from conference attendees. What do you think it looks like?


During the keynote today, John Donahoe, SN’s President and CEO, also unveiled their new purpose: “We make the world of work, work better for people.” You’ll notice that also complements the new logo and tag line above, and with only ten words, four of which begin with “w”, it’s kinda catchy.

Also, the screen during the keynote was 100 yards long (i.e. the length of a football field!) so everyone was able to see. Below is a picture of just half of it (with John Donahoe on stage):


To much applause, ServiceNow finally announced a consistent release schedule for their upcoming releases (and also gave us a preview of the next five release names):

  • Q3, 2018 – London
  • Q1, 2019 – Madrid
  • Q3, 2019 – New York
  • Q1, 2020 – Orlando
  • Q3, 2020 – Paris


During the PartnerNow Summit, which was yesterday before the full conference started today, the head of Training at ServiceNow, Cat Lang, got up and spoke about the new certification program we’ve all been working under, and they awarded Partners a special plaque to display in their booth if they had 25 or more people who had certified or re-certified under the new program, so a HUGE THANK YOU to all of you who worked so hard to make that happen!  ?


Our booth looks great, and our new Brand Promise and Gold Partner Logo are on prominent display! We’re also on an end of an aisle in between a pretty main thoroughfare, right at the start of the 1200 aisle, so if you are reading this and haven’t found our booth yet – come visit us at Booth #1213. Chai, Sara, Jim, and John didn’t know they were being photographed (sorry, guys… but you all look great in your purple Aptris wear! ?), and the reason I used this pic is because you can see the “Puttskee” putting challenge in the center of the booth. It’s kind of like a combination of putting and skee ball (hence the name), and LOTS of people gave it a try tonight during the Expo Welcome Reception! I’m sure there will be much better pics than this coming out so stay tuned, this is just a quick preview:

That’s all for now. I hope this was worthwhile reading. I can’t promise I’ll write another one, but if I don’t, stay tuned in the coming weeks for more Aptris blogging from our awesome team (and a webinar or two from our Advisory Services team). The sun should be coming up soon…bring on day 2!

Contributor: Paul Mitchell, Aptris VP of Delivery Services