Waukesha, WI – One-Day ITIL Executive Overview @ CDW Office
Dec 7 @ 8:30 am – 5:00 pm

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Our ITIL training courses are taught by expert instructors, bringing real-world experience you can use immediately.

  • Date: December 7, 2017
    Time: 8:30am–5:00pm (breakfast/lunch included)
    Cost: Complimentary*
    Location: CDW Offices / N19 W23993 Ridgeview Pkwy, Waukesha, WI 53188

What You’ll Learn:

  • Key concepts of ITIL
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Important principles for improving IT operations
  • Strategies to balance IT resources
  • Understanding how ITIL can facilitate Business-IT alignment
  • The role of technology and how to maximize its value
  • Upon completing this course, you will have a firm understanding of the objectives around the most important processes of ITIL’s five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Questions? Call us directly at (815) 847-3700.