Jul
31
Wed
Philadelphia, PA – Interactive ITSM Workshop @ University of Pennsylvania - Houston Hall
Jul 31 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Aug
13
Tue
Chicago, IL – Interactive ITSM Workshop @ CDW Offices
Aug 13 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Aug
15
Thu
WEBINAR: Maximize Your IT Software Investments – August
Aug 15 @ 12:00 pm – 1:00 pm

Webinar begins at 12:00pm ET/11:00am CT

Register Today »

Take Command of Your Software Assets

Software can represent over 20% of IT budgets, and managing it is complicated. Dynamic environments and increasingly complex licensing schemes prohibit visibility into use and entitlement. The result is an inefficient IT patchwork that ineffectively addresses the software visibility issue.

On this webinar, Marcus Harkness, Advisory Solutions Consultant – ServiceNow, and Kelli Hoeppner, Senior Solution Consultant – Aptris, will present a live demo to show you how SAM can help you maximize your IT software investments.

What we’ll show you:

  • How to understand compliance position to mitigate risk and unexpected costs
  • How to utilize a reclamation workflow to recapture underutilized license capacity
  • How ServiceNow provides a single system of record, driving powerful performance analytics
Aug
29
Thu
Join ServiceNow, Aptris & CDW for a Round at Topgolf! @ Topgolf Columbus
Aug 29 @ 8:30 am – 12:30 pm

Register Today »

Golf + Customer Service Management = WIN

Great customer service means more than just engaging your customers. Learn how to elevate your customer service from request to resolution, using Customer Service Management from ServiceNow.

We’ll show you ways to:

  • Increase customer satisfaction, providing personalized self-service options and automate common customer requests
  • Boost efficiency, fixing issues faster and minimizing costs by connecting customer service with field service and other departments
  • Improve products and services, by analyzing trends and monitoring products and services to identify issues and preemptively notify customers

Presentations: 8:30am – 10:30pm (Breakfast served on arrival)
Golf/Networking: 10:30am – 12:30PM

Why you should join us:

Start your day with breakfast and a presentation on CSM, followed by golf, networking and prize giveaways. Our presentation will cover ways to boost your customers’ experience:

  • Learn first-hand how to WOW your customers and exceed their expectations
  • See a live demonstration of ServiceNow Customer Service Management
  • Hear from local customers, as they share their personal customer service success stories
  • Network with your peers while golfing at the newly opened Columbus Topgolf venue!
Sep
10
Tue
ServiceNow User Group (SNUG) Grand Rapids @ Bissell
Sep 10 @ 11:00 am – 4:00 pm

Aptris is sponsoring the ServiceNow Grand Rapids Chapter Meeting! These meetings are one of the best ways to hear from and collaborate with other ServiceNow customers and get the latest updates from ServiceNow experts.

Join us for a Software Asset Management workshop, lunch, some fantastic presentations by Aptris and Bissell, and then a post-event happy hour.

Agenda

10:00am – 12:00pm – SAM Workshop
12:00pm – 1:00pm – Lunch / Registration
1:00pm – 1:30pm – NY Release Overview
1:30pm – 2:00pm – Aptris Presentation
2:00pm – 2:30pm – Accelerate your business outcomes with ServiceNow
2:30pm – 3:15pm – Bissell Presentation
3:15pm – 4:00pm – Closing remarks & Happy Hour

Sep
11
Wed
CDW Tech at the Tundra @ Lambeau Field Atrium
Sep 11 @ 8:30 am – 5:00 pm

Join Aptris and CDW on Lambeau Field!

Agenda:

  • 8:30 a.m. Event Check In & Interactive Solutions Zone Open
  • 9:00 a.m. CDW Welcome – Cody Whitlock, CDW Sales Director
  • 9:15 a.m. Keynote: Technology Lifecycle with CDW – Presented by Andy Eccles, CDW GM & CTO
  • 10:30 a.m. Breakout Sessions 1
    • Building Blocks for a Powerful Technology Strategy
    • Making the Cloud Less Cloudy: UCaaS Options and Solutions
    • Design for Digital Transformation
  • 11:30 a.m. Lunch, Networking and Interactive Solutions Zone
  • 12:30 p.m. Breakout Sessions 2
    • Zero Trust Access: Five Steps to Securing the Extended Enterprise
    • AIOPS – Transforming IT Monitoring to Align and Stay Ahead of Your Business
    • Hulk SMASH! How to Crush Recovery Requirements with DRaaS
  • 1:30 p.m. Visit the Interactive Solutions Zone
  • 2:00 p.m. Breakout Sessions 3
    • See What’s Next for Wireless Technologies: WiFi6, 5G, and CBRS
    • What’s Next After ITSM? CSM or SecOps?
    • Beyond the Camera: Enhanced Video Surveillance in the 21st Century
  • 3:00 p.m. Join us for cocktails and appetizers on the Miller Lite patio while you enjoy more networking with your peers, partners and CDW. Event wrap-up and all prize drawings will be held during this time.
  • 5:00 p.m. Customer Departure

Interested in attending?

Contact us today to learn more!

Sep
16
Mon
CDW Carolinas 4th Golf Classic @ Bryan Park Conference Center
Sep 16 @ 9:00 am – 6:00 pm

Join Aptris at the CDW 4th Annual Golf Classic!

About the Event:

CDW is pleased to host our 4th Annual CDW Carolinas Golf Classic! At this event, you will learn about latest trends in Data Center and where new technologies are headed. At the same time, enjoy networking with your peers, CDW sales and technical team and our valued partners.

Agenda:

9:00 a.m. – Registration and Golf Assignments
9:45 a.m. – CDW Kick Off – Perry Snyder
10:00 a.m. – Panel Presentation by CDW, Cisco and Pure Storage – Data Center New Trends
11:30 a.m. – CDW Wrap Up
11:45 a.m. – Boxed Lunch and Driving Range Open
12:30 p.m. – Shotgun Starts
6:00 p.m. – Dinner and Awards

Sep
19
Thu
CDW IT Summit – Indianapolis @ Renaissance Indianapolis North Hotel
Sep 19 @ 5:00 pm – 6:00 pm

Join Aptris at the CDW SummIT in Indianapolis!

About the IT Summit Series:

You want to meet and network with your peers. You want to learn from industry experts. You want to know how thought leaders view the technology future. We get IT.

The world is changing fast, and CDW is here to help. Our IT Summit Series focuses on the technology trends and solutions that today’s businesses are using to get ahead. You’ll gain valuable insights and learnings through innovative thought leadership and in-depth technology sessions. Join us at our various IT Summit events dedicated to topics like Cyber RiskFuture of WorkCore-to-Cloud, and IT Leadership. When you do, you’re sure to find new strategies, technologies and connections who can help you through your digital enterprise journey.

Agenda for Indianapolis:

  • 7:00 – Partner & CDW setup
  • 8:30 – Customer CheckIn
  • 9:00 – CDW Welcome
  • 9:15 – Keynote
  • 10:15 – Break & Technology Showcase
  • 11:00 – Breakout Sessions 1
  • Noon – Lunch
  • 1:30 – Breakout Sessions 2
  • 2:45 – Breakout Sessions
  • 3:45 – Join us for cocktails and appetizers at the Technology Showcase while you enjoy more networking with your peers, partners and CDW. Wrap-up and all prize drawings will be held during this time.
  • 5:00 – Customer Departure

Interested in attending?

Contact us today to learn more!

Sep
26
Thu
Detroit, MI – Interactive ITSM Workshop @ Detroit Athletic Club
Sep 26 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Oct
7
Mon
Fusion19 – New Orleans @ New Orleans Marriott
Oct 7 @ 5:00 pm – Oct 10 @ 6:00 pm

Join Aptris at Fusion19!

At FUSION19, seasoned practitioners, thought leaders, executives, and solution providers from around the country gather to sharpen their skills, elevate the discussion, and share knowledge about the most relevant trends, technologies, and processes in Service Management.

FUSION19 will take place on October 8-9, 2019 at the Marriott New Orleans in New Orleans, Louisiana. Pre-conference Workshops and an Exhibit Hall Reception will take place on October 7 and Certification Classes will be held on October 9 – 10.

Through robust offerings, FUSION19 will focus on ITIL 4, DevOps, Agile, AI, and more! Equip yourself with both the knowledge and connections to quickly adapt in our ever-changing landscape.

Aptris’ own Greg Wheeler and Steve Horvath will be speaking during the event:

Digital Transformation part 1: Understanding the Modern Landscape

Steven J. Horvath

Steve Horvath
Chief Innovation Officer

Being an IT Leader requires a new way of thinking. The advent of “digital” is changing the rules and empowering technology leadership to help define what transformation means to their organization.

This session will identify the important trends that are redefining the playbook. We’ll look at real-world examples and discuss how the fields of business and technology are changing and becoming inseparable.

How ITIL 4 Enables Allocation of IT Resources to the Business’s Highest Priorities

Greg Wheeler
Advisory Services Director

IT organizations routinely have more demand than they have staff or financial resources to handle. Consequently, decisions need to be made ensuring the most effective application of IT’s limited resources to address the business needs.

ITIL 4’s expanded scope provides enhanced guidance on how to make decisions and allocate resources to achieve optimal results. This interactive session will explore some practice areas delineated in ITIL 4 and how they can be leveraged to address this common issue. Participants will be encouraged to share their real-world examples to add even more life to the discussion.

Aptris will also be sponsoring the VIP reception on Tuesday, Oct. 8th.