Apr
3
Wed
Better Together Executive Happy Hour Event – South Florida @ Tarpon River Brewing
Apr 3 @ 4:00 pm – 6:00 pm

ITSM + ITOM:
Automate common processes, eliminate outages and increase user productivity.

At this Lunch Briefing, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts.

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

Register Today »

Apr
4
Thu
Better Together Executive Lunch Briefing – Tysons Corner, VA @ Maggiano's Little Italy
Apr 4 @ 11:30 am – 1:00 pm

ITSM + ITOM:
Automate common processes, eliminate outages and increase user productivity.

At this Lunch Briefing, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts.

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

Register Today »

Dallas, TX – Interactive ITSM Workshop @ Southern Methodist University
Apr 4 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
10
Wed
Better Together Executive Lunch Briefing – Indianapolis, IN @ Harry & Izzy's – Northside
Apr 10 @ 11:30 am – 1:00 pm

CSM: THE DIGITAL FUTURE FOR CUSTOMER SERVICE AND SUPPORT

Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This CDW lunch event will explore how DX is related to customer experience and what it means for customer service and support.

Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the “must have” requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.

Register Today »

Minneapolis, MN – Interactive ITSM Workshop @ Industrious Minneapolis North Loop
Apr 10 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
16
Tue
Raleigh, NC – Interactive ITSM Workshop @ Research Triangle Park HQ – Meeting Room A
Apr 16 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

May
15
Wed
ServiceNow™ Software Asset Management Virtual Course – May
May 15 @ 9:00 am – May 17 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

May
16
Thu
ServiceNow™ Service Portal Fundamentals Virtual Course – May
May 16 @ 9:00 am – May 17 @ 5:00 pm

Register Through ServiceNow »

Instructor: Sam Mackenzie, Technical Consultant, Aptris

About the Course
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course, you’ll learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance—a safe sandbox. Participants will:

  • Explore all aspects of the Service Portal application
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re‑use existing Portal components
  • Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
  • Configure other aspects of the platform to enhance a Service Portal
  • Review newly supported Service Portal features including Automated Test Framework and Guided Tours

Who Should Attend
This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

Prerequisites

Completion of the ServiceNow System Administration course with 6+ months of hands‑on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

Class Schedule
Two days (9:00am – 5:00pm) (includes 1 hour lunch break)

Certification
This course does not offer certification.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

May
20
Mon
ServiceNow™ Service Portal Fundamentals Virtual Course – May
May 20 @ 9:00 am – May 21 @ 5:00 pm

Register Through ServiceNow »

Instructor: Sam Mackenzie, Technical Consultant, Aptris

About the Course
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course, you’ll learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance—a safe sandbox. Participants will:

  • Explore all aspects of the Service Portal application
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re‑use existing Portal components
  • Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
  • Configure other aspects of the platform to enhance a Service Portal
  • Review newly supported Service Portal features including Automated Test Framework and Guided Tours

Who Should Attend
This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

Prerequisites

Completion of the ServiceNow System Administration course with 6+ months of hands‑on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

Class Schedule
Two days (9:00am – 5:00pm) (includes 1 hour lunch break)

Certification
This course does not offer certification.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Jun
12
Wed
ServiceNow™ Software Asset Management Virtual Course – June
Jun 12 @ 9:00 am – Jun 14 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.