Aug
15
Thu
WEBINAR: Maximize Your IT Software Investments – August
Aug 15 @ 12:00 pm – 1:00 pm

Webinar begins at 12:00pm ET/11:00am CT

Register Today »

Take Command of Your Software Assets

Software can represent over 20% of IT budgets, and managing it is complicated. Dynamic environments and increasingly complex licensing schemes prohibit visibility into use and entitlement. The result is an inefficient IT patchwork that ineffectively addresses the software visibility issue.

On this webinar, Marcus Harkness, Advisory Solutions Consultant – ServiceNow, and Kelli Hoeppner, Senior Solution Consultant – Aptris, will present a live demo to show you how SAM can help you maximize your IT software investments.

What we’ll show you:

  • How to understand compliance position to mitigate risk and unexpected costs
  • How to utilize a reclamation workflow to recapture underutilized license capacity
  • How ServiceNow provides a single system of record, driving powerful performance analytics
Aug
29
Thu
Join ServiceNow, Aptris & CDW for a Round at Topgolf! @ Topgolf Columbus
Aug 29 @ 8:30 am – 12:30 pm

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Golf + Customer Service Management = WIN

Great customer service means more than just engaging your customers. Learn how to elevate your customer service from request to resolution, using Customer Service Management from ServiceNow.

We’ll show you ways to:

  • Increase customer satisfaction, providing personalized self-service options and automate common customer requests
  • Boost efficiency, fixing issues faster and minimizing costs by connecting customer service with field service and other departments
  • Improve products and services, by analyzing trends and monitoring products and services to identify issues and preemptively notify customers

Presentations: 8:30am – 10:30pm (Breakfast served on arrival)
Golf/Networking: 10:30am – 12:30PM

Why you should join us:

Start your day with breakfast and a presentation on CSM, followed by golf, networking and prize giveaways. Our presentation will cover ways to boost your customers’ experience:

  • Learn first-hand how to WOW your customers and exceed their expectations
  • See a live demonstration of ServiceNow Customer Service Management
  • Hear from local customers, as they share their personal customer service success stories
  • Network with your peers while golfing at the newly opened Columbus Topgolf venue!
Sep
26
Thu
Detroit, MI – Interactive ITSM Workshop @ Detroit Athletic Club
Sep 26 @ 11:00 am – 5:00 pm

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Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Oct
10
Thu
TechnologyNEXT Conference
Oct 10 @ 8:00 am – 5:00 pm

TechnologyNEXT Conference

Aptris is co-sponsoring Inforum’s TechnologyNEXT Conference!

TechnologyNEXT is for Inforum members who are passionate about advancing the careers of women in technology. The group is focused on sharing knowledge, increasing understanding of technology issues and offering unique professional development and relationship building opportunities for technology professionals, as well as educators, consultants, attorneys and other experts who routinely work in technology.

Come for the networking and presentations, and leave feeling like you’re part of something bigger.

More information coming soon!

Boston, MA – Interactive ITSM Workshop @ UMass Boston Campus Center
Oct 10 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Oct
17
Thu
Minneapolis, MN – Interactive ITSM Workshop @ Industrious Minneapolis North Loop
Oct 17 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.