Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.
The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.
Webinar begins at 12:00pm ET/11:00am CT
Take Command of Your Software Assets
Software can represent over 20% of IT budgets, and managing it is complicated. Dynamic environments and increasingly complex licensing schemes prohibit visibility into use and entitlement. The result is an inefficient IT patchwork that ineffectively addresses the software visibility issue.
On this webinar, Marcus Harkness, Advisory Solutions Consultant – ServiceNow, and Kelli Hoeppner, Senior Solution Consultant – Aptris, will present a live demo to show you how SAM can help you maximize your IT software investments.
What we’ll show you:
- How to understand compliance position to mitigate risk and unexpected costs
- How to utilize a reclamation workflow to recapture underutilized license capacity
- How ServiceNow provides a single system of record, driving powerful performance analytics
Aptris is co-sponsoring Inforum’s TechnologyNEXT Conference!
TechnologyNEXT is for Inforum members who are passionate about advancing the careers of women in technology. The group is focused on sharing knowledge, increasing understanding of technology issues and offering unique professional development and relationship building opportunities for technology professionals, as well as educators, consultants, attorneys and other experts who routinely work in technology.
Come for the networking and presentations, and leave feeling like you’re part of something bigger.