Dec
12
Wed
ServiceNow™ Software Asset Management – December
Dec 12 @ 8:00 am – Dec 14 @ 5:00 pm

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Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course

Setting up an effective Software Asset Management (SAM) practice includes key milestones:  planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users.  Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this 3-day interactive ServiceNow Software Asset Management course attendees will master the setup, configuration, and usage of the ServiceNow® Software Asset Management Professional application, with a focus on:

  • Managing software licenses (models, entitlements, and metrics)
  • Controlling the cost of purchasing and managing software assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users

Creating standards and processes for managing software assets

Who Should Attend

The ServiceNow Software Asset Management course is for Customers, Partners, and Employees who implement and administer features, functions, and data associated with software assets. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

  • ServiceNow Implementer
  • ServiceNow System Administrator
  • Software Asset Manager

Upon Completion You Will Be Able To

In this 3-day interactive ServiceNow Software Asset Management course attendees will master the setup, configuration, and usage of the ServiceNow Software Asset Management Professional application.

Prerequisites

  • ServiceNow System Administrator or ServiceNow Fundamentals

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Jan
17
Thu
Atlanta, GA – Interactive ITSM Workshop @ Georgia Tech - Student Success Center
Jan 17 @ 11:00 am – 5:00 pm

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Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Feb
11
Mon
ServiceNow™ Service Mapping Fundamentals Virtual Course
Feb 11 @ 9:00 am – Feb 13 @ 5:00 pm

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Instructor: Taarik Rahaman, Solution Architect, Aptris

About the Course

Learn how to discover and model business services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

During this 3‑day interactive training course, attendees will gain in‑depth knowledge and practice in configuring and using ServiceNow Service Mapping. A combination of course content and lab work will help attendees learn to:

  • Gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution
  • Learn the concepts and value of ServiceNow Service Mapping top‑down discovery that allows ServiceNow administrators to model an entire business service by providing a single entry point to the service such as a web URL or host address and port
  • Install and configure MID Servers
  • Navigate the Service Mapping user interface
  • Configure Service Mapping credentials
  • Configure Service Mapping to discover and model a business service from a top‑down approach including all the applications, network devices, and servers that support it
  • Gain in‑depth knowledge on how to configure Service Mapping patterns that allows administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping
  • Work with the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB
  • Gain understanding of how Service Mapping works with ServiceNow Event Management to provide visibility into service outages
  • Learn common troubleshooting techniques

Who Should Attend

This course is designed for IT Operations Managers, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow Service Mapping.

Prerequisites

  • Certified ServiceNow System Administrator preferred
  • Experience configuring monitoring and discovery tools and working knowledge of UNIX and/or Windows servers is highly recommended
  • A fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Feb
27
Wed
ServiceNow™ Software Asset Management Virtual Course – February
Feb 27 @ 8:00 am – Mar 1 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Mar
11
Mon
ServiceNow™ Software Asset Management Virtual Course – March
Mar 11 @ 8:00 am – Mar 13 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Mar
25
Mon
ServiceNow™ Service Mapping Implementation Virtual Course
Mar 25 @ 8:00 am – Mar 27 @ 5:00 pm

Register Through ServiceNow »

Instructor: Taarik Rahaman, Solution Architect, Aptris

About the Course

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

This interactive class covers:

  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementations
  • Key elements for a Service Mapping engagement
  • Key concepts of requirements gathering
  • Objection handling and scoping refinement

This class includes hands-on labs that cover:

  • Installing a MID Server
  • Configuring Credentials
  • Working with the Command Line Console
  • Working with Update Sets
  • Discovery of a multi-tier service
  • Configuring Identification Rules

Who Should Attend

For technical consultants and partners that will be responsible for implementing Service Mapping.

Prerequisites

  • Solid skills on the ServiceNow platform
  • Attended the Service Mapping Fundamental class and/or have Service Mapping implementation experience
  • Intermediate Windows and Unix administration skills
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
  • Scripting capabilities (SSH and Windows Commands)
  • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
  • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
  • Understanding of concepts such as XML, Regex, Delimited text, and JSON

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.