Oct
29
Tue
Join ServiceNow, CDW & Aptris for a Round at Topgolf! @ Topgolf Detroit
Oct 29 @ 12:00 pm – 6:00 pm

Register Today »

Imagine what’s possible when you run SAM where you run IT.

How do you do more with less? How do you get to Software Asset Management (SAM) outcomes faster? 75% of Fortune 500 CIOs use ServiceNow to connect their business, the intelligent and intuitive cloud platform for work. Unlock productivity with digital workflows that modernize SAM and deliver smarter experiences. When you run SAM natively with IT operations, you gain visibility across your on-premise and multi-cloud environments. With ServiceNow’s single tenanted architecture platform, orchestrating SAM workflows across departments has never been easier.

In this seminar, you’ll learn tips to help you:

  • Maximize existing ServiceNow investments
  • Get to SAM value faster
  • Use intuitive workflows to connect SAM with IT Change, ITBM, SecOps and HR
  • Optimize software spend and reduce licensing risk

Agenda:
1:00pm Registration
1:30pm Welcome & Introduction
1:40pm SAM Jeopardy
2:00pm SAM Workshop
3:00pm CDW / Aptris Software Asset Management Best Practices & Success Stories
3:30pm Finish Jeopardy
3:45pm Q&A, closing remarks
4:00-6:00pm Golf Reception & Networking

Oct
30
Wed
Anchors Aweigh – Now at Work After Party @ DuSable Harbor
Oct 30 @ 6:00 pm – 9:00 pm

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Join CDW & Aptris for an evening cruise in Chicago!

We’ll take a voyage on the Anita Dee through the Chicago River and then head out to Lake Michigan for a skyline view like no other. Relax and network with peers while enjoying an open bar and catering by Harry Caray’s.

  • Wednesday, Oct. 30th
  • Anita Dee boarding begins at 5:45pm
  • River/Lake tour goes from 6:00–9:00pm
  • Complementary transportation available between convention center and yacht club.

The Anita Dee docks at DuSable Harbor, 200 N. Breakwater Access, Chicago, IL 60601. (Boat is docked on the south side of the Chicago River at Lake Shore Drive.)

Nov
5
Tue
CMDB Workshop – Minneapolis @ Hilton Minneapolis/Bloomington - American Salon A
Nov 5 @ 10:00 am – 3:00 pm

Get Hands-on with CMDB

Join us in Minneapolis for our CMDB Foundation course where you will learn hands on how your organization can gain better insight into your IT environment, lower IT costs and minimize time consuming processes.

CMDB is a crucial part of an any organizations transformational IT Journey. Whether you are trying to understand the complete lifecycle of assets (procure to retire) or trying to help increase visibility to  proactively mitigate potential risks, the CMDB is core to an organizations success. Servicenow and CDW are having an event to discuss the potential realization of benefits to having an enterprise CMDB. The first part of the day will be focused on strategies and design considerations for setting up a CMDB with the second half being a free guided hands on lab where Servicenow will take you through the CMDB foundations course.

Agenda:
10:00am Check-in / Registration
10:15am Welcome / Introductions
10:30am Critical Design Considerations for CMDB Success
11:00am: Build and Mature your CMDB – Educational Dialogue
11:35am: Build and Mature – Hands on Labs
12:30pm: Lunch & Partnership Conversation – CDW / Aptris
1:30pm: Keeping your CMDB Healthy – Educational Dialogue
2:00pm: Keeping your CMDB Healthy – Hands on Labs
2:55pm: Content Review / Closing Remarks
3:00pm: Event Conclusion

Details and Registration »

Nov
7
Thu
Milwaukee, WI – Interactive ITSM Workshop @ CDW Milwaukee Office
Nov 7 @ 11:00 am – 5:00 pm

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A High-Energy Service Management Workshop Like You’ve Never Experienced Before!

Gartner has called it “One of the Best!” 

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Dec
18
Wed
Topgolf Cleveland – Join us for golf + CSM! @ Topgolf Cleveland
Dec 18 @ 9:30 am – 1:30 pm

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Customer Experience of the Future at the Brand New Topgolf!

Take a break from your busy day and learn how customer service management can impact your relationship with your customers and network with other leading customer experience executives to discuss how digital transformation is impacting customer service.

Make an impact, boost your customers’ experience by:

  • Learning first-hand how IoT AI, and self-service can meet the customer expectations of the future
  • Delivering an agile, end-to-end customer experience
  • Mapping out your digital customer journey strategy

Agenda:

9:00am – 9:30am Registration
9:30am – 11:30am CSM Demo / Introduction Presentation
11:30am – 1:30pm Lunch / Networking / TopGolf
Apr
17
Fri
Webinar: Crisis Response Portal Q&A
Apr 17 @ 11:00 am – 11:30 am

Crisis Response Portal Q&A Webinar

Live Webinar: Friday, April 17 @ 11:00am CT

When a disaster hits, there are even more daily fires to put out, and maintaining a sense of calm while keeping everything on track becomes top priority. The Crisis Response Portal helps you get quick and accurate information out to your people in one centralized place, all built on the ServiceNow platform.

On this webinar, you’ll learn how the Crisis Response Portal helps you centralize communications and move quickly to manage and mitigate areas of risk during a crisis. Presented by CDW ServiceNow Solutions Chief Architect, Steven Horvath.

Register Today »

Apr
20
Mon
Future of Work SummIT
Apr 20 @ 10:00 am – Apr 24 @ 10:40 am

CDW Future of Work SummIT

The Future of Work SummIT is going virtual!

Join us for the CDW Future of Work Virtual SummIT on Managing and Enabling Change Across the Digital Workspace—presented in partnership with CIO, CSO, Computerworld and Network World—where we’ll provide real-time access to experts savvy to these questions, challenges and more.

Any organization with a digital workforce strategy has awakened to a stark new reality—the future of work is here. Workforces around the globe—including legions of contingent workers, partners and vendors—must now work remotely with little warning. Technology and business planning shifted overnight—from future of work strategies to managing and enabling change across the digital workspace.

During the SummIT, you’ll gain an up-to-the-minute understanding of where today’s workspace strategies and technologies are headed, and why they’re critical to success in today’s rapidly changing business climate.

Learn More »

May
5
Tue
Knowledge 2020 Digital Experience
May 5 @ 8:00 am – 5:00 pm

The CDW ServiceNow Solutions team will be presenting digitally during this year’s conference—stay tuned for more information!

Join ServiceNow as they showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences for businesses.

There is no cost to participate in the Knowledge 2020 Digital Experience and anyone is eligible to register.

Learn More & Register »
May
13
Wed
Webinar: How to Manage Heightened Customer Service Expectations in Our New World
May 13 @ 10:00 am – 11:00 am

How to Manage Heightened Customer Service Expectations in Our New World

Live Webinar: Wednesday, May 13 @ 10:00am CT

CDW and ServiceNow have teamed to provide government, hospitals and essential businesses with pro-bono services and applications to help face our current challenges. We are now looking forward to helping businesses thrive amidst emerging economic realities where customer service is evolving into a major profitability factor.

On this webinar, you’ll learn about how to embody a “customer-centric” culture, save money, drive productivity and exceed customer expectations using the ServiceNow Customer workflow.

Register Today »

Jun
17
Wed
Webinar: How to Manage Heightened Customer Expectations in Our New World
Jun 17 @ 10:00 am – 11:00 am
How to Manage Heightened Customer Expectations in Our New World

Live Webinar: Wednesday, June 17 @ 10:00—11:00 am CT

CDW and ServiceNow have teamed to provide all organizations and businesses with pro bono services and applications to help face our current challenges. We are now looking forward to helping businesses thrive amidst emerging economic realities where customer service is evolving into a major profitability factor.

On this webinar, you’ll learn about how to embody a “customer-centric” culture, save money, drive productivity and exceed customer expectations using the ServiceNow Customer workflow.

Register Today »