Feb
27
Wed
ServiceNow™ Software Asset Management Virtual Course – February
Feb 27 @ 8:00 am – Mar 1 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Better Together Executive Lunch Briefing on CSM – Chicago @ Joe's Seafood, Prime Steak & Stone Crab
Feb 27 @ 11:30 am – 1:00 pm

CSM: THE DIGITAL FUTURE FOR CUSTOMER SERVICE AND SUPPORT

Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This CDW lunch event will explore how DX is related to customer experience and what it means for customer service and support.

Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the “must have” requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.

Register Today »

Mar
7
Thu
Better Together Executive Lunch Briefing on CSM – Appleton @ Rye Restaurant
Mar 7 @ 11:30 am – 1:00 pm

CSM: THE DIGITAL FUTURE FOR CUSTOMER SERVICE AND SUPPORT

Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This CDW lunch event will explore how DX is related to customer experience and what it means for customer service and support.

Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the “must have” requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.

Register Today »

Mar
11
Mon
ServiceNow™ Software Asset Management Virtual Course – March
Mar 11 @ 9:00 am – Mar 13 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Mar
25
Mon
ServiceNow™ Service Mapping Implementation Virtual Course – March
Mar 25 @ 9:00 am – Mar 27 @ 5:00 pm

Register Through ServiceNow »

Instructor: Taarik Rahaman, Solution Architect, Aptris

About the Course

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

This interactive class covers:

  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementations
  • Key elements for a Service Mapping engagement
  • Key concepts of requirements gathering
  • Objection handling and scoping refinement

This class includes hands-on labs that cover:

  • Installing a MID Server
  • Configuring Credentials
  • Working with the Command Line Console
  • Working with Update Sets
  • Discovery of a multi-tier service
  • Configuring Identification Rules

Who Should Attend

For technical consultants and partners that will be responsible for implementing Service Mapping.

Prerequisites

  • Solid skills on the ServiceNow platform
  • Attended the Service Mapping Fundamental class and/or have Service Mapping implementation experience
  • Intermediate Windows and Unix administration skills
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
  • Scripting capabilities (SSH and Windows Commands)
  • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
  • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
  • Understanding of concepts such as XML, Regex, Delimited text, and JSON

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Apr
3
Wed
Better Together Executive Happy Hour Event – South Florida @ Tarpon River Brewing
Apr 3 @ 4:00 pm – 6:00 pm

ITSM + ITOM:
Automate common processes, eliminate outages and increase user productivity.

At this Lunch Briefing, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts.

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

Register Today »

Apr
4
Thu
Better Together Executive Lunch Briefing – Tysons Corner, VA @ Maggiano's Little Italy
Apr 4 @ 11:30 am – 1:00 pm

ITSM + ITOM:
Automate common processes, eliminate outages and increase user productivity.

At this Lunch Briefing, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts.

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

Register Today »

Dallas, TX – Interactive ITSM Workshop @ Southern Methodist University
Apr 4 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
10
Wed
Better Together Executive Lunch Briefing – Indianapolis, IN @ Harry & Izzy's – Northside
Apr 10 @ 11:30 am – 1:00 pm

CSM: THE DIGITAL FUTURE FOR CUSTOMER SERVICE AND SUPPORT

Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This CDW lunch event will explore how DX is related to customer experience and what it means for customer service and support.

Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the “must have” requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.

Register Today »

Apr
18
Thu
Minneapolis, MN – Interactive ITSM Workshop @ Industrious Minneapolis North Loop
Apr 18 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.