May
16
Thu
ServiceNow™ Service Portal Fundamentals Virtual Course – May
May 16 @ 9:00 am – May 17 @ 5:00 pm

Register Through ServiceNow »

Instructor: Sam Mackenzie, Technical Consultant, Aptris

About the Course
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course, you’ll learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance—a safe sandbox. Participants will:

  • Explore all aspects of the Service Portal application
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re‑use existing Portal components
  • Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
  • Configure other aspects of the platform to enhance a Service Portal
  • Review newly supported Service Portal features including Automated Test Framework and Guided Tours

Who Should Attend
This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

Prerequisites

Completion of the ServiceNow System Administration course with 6+ months of hands‑on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

Class Schedule
Two days (9:00am – 5:00pm) (includes 1 hour lunch break)

Certification
This course does not offer certification.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

May
20
Mon
ServiceNow™ Service Portal Fundamentals Virtual Course – May
May 20 @ 9:00 am – May 21 @ 5:00 pm

Register Through ServiceNow »

Instructor: Sam Mackenzie, Technical Consultant, Aptris

About the Course
A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two‑day interactive training course, you’ll learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal in your own student instance—a safe sandbox. Participants will:

  • Explore all aspects of the Service Portal application
  • Learn how to re‑configure an existing portal
  • Review the Service Portal framework
  • Create new Service Portals, Themes, Pages, and Menus, and Search Sources
  • Understand how to use and create Widgets
  • Re‑use existing Portal components
  • Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination
  • Configure other aspects of the platform to enhance a Service Portal
  • Review newly supported Service Portal features including Automated Test Framework and Guided Tours

Who Should Attend
This course is designed for low‑code System Administrators and Web Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization’s services online.

Prerequisites

Completion of the ServiceNow System Administration course with 6+ months of hands‑on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

  • Scripting in ServiceNow
  • AngularJS
  • Bootstrap
  • CSS
  • HTML

Class Schedule
Two days (9:00am – 5:00pm) (includes 1 hour lunch break)

Certification
This course does not offer certification.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Jun
12
Wed
ServiceNow™ Software Asset Management Virtual Course – June
Jun 12 @ 9:00 am – Jun 14 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Jun
26
Wed
CDW IT Summit – Detroit, MI @ Detroit Athletic Club
Jun 26 @ 8:30 am – 5:00 pm

Join Aptris and CDW for this exciting IT professionals event!

CEO Tim Ancona and ServiceNow’s Mark Perry, CSM MEDSLED Rep – Midwest Region, will be presenting “CSM & Aptris” at 2:00pm. There will be a cocktail reception and technology showcase immediately following the event.

Agenda:

  • 8:30 a.m. Customer Check-in and Technology Showcase Opens
  • 9:00 a.m. CDW Welcome
  • 9:15 a.m. Zero Trust Access: Five Steps to Securing the Extended Enterprise
    • Presented by: Wolf Goerlich, Advisory CISO, Duo Security
  • 10:15 a.m. Breakout and Technology Showcase
  • 10:45 a.m. Breakout Sessions 1:
    • Innovations of the Cloud Race
      • Presented by: Urban Haas, Executive Technology Strategist, CDW
    • Cost Optimization and Billing Monitoring for AWS
      • Presented by: Gary Gauthier, Sr. Fields Solution Architect – AWS, CDW
  • 11:45 a.m. Lunch, Networking and Technology Showcase
  • 1:00 p.m. Breakout Sessions 2:
    • Changing the Weakest Link in your Security Policy – Human Nature
      • Presented by: Gabriel Whalen, Principal Field Solutions Architect, Infosec
    • Data Center: Defense in Depth
      • Presented by: Rigzee Hooper, Principal Field Solutions Architect – Enterprise Networking at CDW, & Greg Smalley, Technical Lead – Network Security, CDW
  • 2:00 p.m. Breakout Sessions 3:
    • CSM & Aptris
      • Presented by: Tim Ancona, CEO Aptris, and Mark Perry, CSM MEDSLED Rep – Midwest Region, ServiceNow
    • Microsoft Teams: Day in the Life
      • Presented by: Britt Baubie, Enterprise Architect, CDW
  • 3:00 p.m. Cocktails, Appetizers and Technology Showcase
  • 5:00 p.m. Closing Remarks

Join us for cocktails and appetizers while you enjoy more networking with your peers, partners and CDW. Event wrap-up and all prize drawings will be held during this time.

ServiceNow™ Software Asset Management Virtual Course – June
Jun 26 @ 9:00 am – Jun 28 @ 5:00 pm

Register Through ServiceNow »

Instructor: Kelli Hoeppner, Solution Architect, Aptris

About the Course
Setting up an effective Software Asset Management (SAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, what the software asset processes should look like, and how the technology can support these items. Most successful SAM programs involve a variety of people and departments, including IT, finance, purchasing, services, and end users. Investing time and careful consideration to build out the SAM practice produces a higher quality outcome.

In this course, attendees will learn how to manage ServiceNow’s Software Asset Management, with a focus on:

  • Managing software licenses (models, entitlements, metrics)
  • Controlling the cost of purchasing & managing assets
  • Managing the software asset life cycle from planning to disposal
  • Using software discovery and normalization
  • Reconciling and achieving software compliance
  • Controlling software usage and reclamation
  • Improving IT software asset services to end users
  • Creating standards and processes for managing software assets

Prerequisites

To be successful on this exam, attendees need to be a ServiceNow Certified System Administrator, have experience with at least two end‑to‑end implementations with ServiceNow and have sufficient proficiency in ServiceNow Scripting. ServiceNow also offers an Implementation Bootcamp to help prepare attendees to become successful implementation consultants.

To prepare for the exam, please download the exam blueprint to review what will be covered.

Register Through ServiceNow »

Have questions or need help registering?
Call us at 815-847-3400.

Jul
22
Mon
Michigan Council of Women in Technology Foundation Golf Classic @ Indianwood Golf and Country Club
Jul 22 @ 8:00 am – 5:00 pm

Indianwood Golf & Country Club

Aptris is co-sponsoring Michigan Council of Women in Technology Foundation’s Golf Classic! This year marks the 13th annual MCWT Golf Classic Fundraiser to raise money to support MCWT’s robust programming. In an atmosphere of camaraderie and fun, regional companies and individuals will support the organization’s efforts while experiencing dynamic networking, athletic competition, and helping to encourage the next generation of technology leaders.

Learn More »

Jul
25
Thu
WEBINAR: Maximize Your IT Software Investments – July
Jul 25 @ 12:00 pm – 1:00 pm

Webinar begins at 12:00pm ET/11:00am CT

Register Today »

Take Command of Your Software Assets

Software can represent over 20% of IT budgets, and managing it is complicated. Dynamic environments and increasingly complex licensing schemes prohibit visibility into use and entitlement. The result is an inefficient IT patchwork that ineffectively addresses the software visibility issue.

On this webinar, Marcus Harkness, Advisory Solutions Consultant – ServiceNow, and Kelli Hoeppner, Senior Solution Consultant – Aptris, will present a live demo to show you how SAM can help you maximize your IT software investments.

What we’ll show you:

  • How to understand compliance position to mitigate risk and unexpected costs
  • How to utilize a reclamation workflow to recapture underutilized license capacity
  • How ServiceNow provides a single system of record, driving powerful performance analytics
Jul
31
Wed
Philadelphia, PA – Interactive ITSM Workshop @ University of Pennsylvania - Houston Hall
Jul 31 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Aug
13
Tue
Chicago, IL – Interactive ITSM Workshop @ CDW Offices
Aug 13 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Aug
15
Thu
WEBINAR: Maximize Your IT Software Investments – August
Aug 15 @ 12:00 pm – 1:00 pm

Webinar begins at 12:00pm ET/11:00am CT

Register Today »

Take Command of Your Software Assets

Software can represent over 20% of IT budgets, and managing it is complicated. Dynamic environments and increasingly complex licensing schemes prohibit visibility into use and entitlement. The result is an inefficient IT patchwork that ineffectively addresses the software visibility issue.

On this webinar, Marcus Harkness, Advisory Solutions Consultant – ServiceNow, and Kelli Hoeppner, Senior Solution Consultant – Aptris, will present a live demo to show you how SAM can help you maximize your IT software investments.

What we’ll show you:

  • How to understand compliance position to mitigate risk and unexpected costs
  • How to utilize a reclamation workflow to recapture underutilized license capacity
  • How ServiceNow provides a single system of record, driving powerful performance analytics