Apr
3
Wed
Better Together Executive Happy Hour Event – South Florida @ Tarpon River Brewing
Apr 3 @ 4:00 pm – 6:00 pm

ITSM + ITOM:
Automate common processes, eliminate outages and increase user productivity.

At this Lunch Briefing, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts.

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

Register Today »

Apr
4
Thu
Better Together Executive Lunch Briefing – Tysons Corner, VA @ Maggiano's Little Italy
Apr 4 @ 11:30 am – 1:00 pm

ITSM + ITOM:
Automate common processes, eliminate outages and increase user productivity.

At this Lunch Briefing, you will learn how to eliminate outages and bridge the gap between IT Service Management (ITSM) and IT Operations Management (ITOM). You will also network with industry peers and meet local ITSM and ITOM experts.

CDW, ServiceNow and Aptris have joined forces to help you increase productivity, deliver innovation, drive business insights and provide a consumer-like experience for employees. ServiceNow’s ITSM+ITOM “Better Together” solution removes silos across IT, thus aligning on a single source of truth through the centralized CMDB while giving services and operations a unified view of the assets and business services they are supporting.

Register Today »

Dallas, TX – Interactive ITSM Workshop @ Southern Methodist University
Apr 4 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
10
Wed
Better Together Executive Lunch Briefing – Indianapolis, IN @ Harry & Izzy's – Northside
Apr 10 @ 11:30 am – 1:00 pm

CSM: THE DIGITAL FUTURE FOR CUSTOMER SERVICE AND SUPPORT

Corporate leaders are all engaged in the discussion of digital transformation (DX) and the associated business imperatives. This CDW lunch event will explore how DX is related to customer experience and what it means for customer service and support.

Why must service operations and initiatives such as proactive support be evaluated in parallel with technologies for DX? What digital technologies are critical for delivering superior customer service and support? What are the “must have” requirements in customer handling today? How do next generation technologies like AI blend with existing standards to enhance service and support interactions? Please join us to explore these and other Customer Service Management (CSM) issues.

Register Today »

Minneapolis, MN – Interactive ITSM Workshop @ Industrious Minneapolis North Loop
Apr 10 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.

Apr
16
Tue
Raleigh, NC – Interactive ITSM Workshop @ Research Triangle Park HQ – Meeting Room A
Apr 16 @ 11:00 am – 5:00 pm

Register Today »

Enterprise Service Management Workshop
Lauded by Gartner and Forrester Research as one of the best change management tools that align and increase trust within stakeholder groups involved in behavior, process and technology change programs. This ITSM workshop is used globally by executive teams within the Fortune 1000 organizations and government departments.

The interactive nature of the workshop provides a path for the participants to experience the effort of maturing an enterprise delivery system underpinned by process and supported by the appropriate technology. The approach focuses specifically on the processes and tools required to support a business need. The experience relates directly to ITSM, ERP, HR, FIN, CRM and branch support systems.

In-Room Dynamics
Participants are given roles in a sub-optimal business unit in which they have to respond to real everyday challenges and transform processes and underlying technology that meet the needs of the business. The event is fun, engaging, competitive and deeply insightful for a real world view of service management.