Meet Our Trainers

They’re ServiceNow authorized, experts in their fields,
and ready to help guide you.

Kelli Hoeppner

Kelli Hoeppner
Technical Architect

About Kelli
Kelli started as a Technical Consultant at CDW in 2017. Prior to joining CDW, she was the technical lead resource for implementations with multiple clients. She served as the ServiceNow primary resource for many development projects for Incident, Problem, Service Catalog, Change Control, Asset Management, Configuration Management/CMDB,​ and Performance Analytics, Release Management, Discovery, Service Portal, Service Watch, CSM and SDLC Enhancement Systems.

Authorized Trainer: ServiceNow Fundamentals, Performance Analytics Fundamentals, Software Asset Management Fundamentals, Customer Service Management (CSM) Fundamentals, CSM Implementation

  • Change Management
  • Problem Management
  • REST Integrations
  • SCRUM Master (CSM)
Sam Mackenzie

Sam Mackenzie
Solution Domain Supervisor

About Sam
Sam comes from a front-end background where the focus is on the user. He likes to create experiences that flow well, where users can seamlessly work in an environment that makes sense. He works with clients to help make their vision a reality. Using the tools ServiceNow provides, he builds solutions that are sustainable and that align with Best Practices, and he works with his team and yours to get your project done correctly on time and on budget.

Authorized Trainer: ServiceNow Fundamentals, Service Portal Fundamentals

  • Scripting
  • ITIL Foundation Training
  • Core System Configuration
  • Service Portal Design and Configuration
Taarik Rahaman

Taarik Rahaman
Solution Architect

About Taarik
Taarik has been delivering technical and ITOM-related solutions for customers on the ServiceNow platform since 2012. In most of those customer engagements, he has been the lead technical consultant. He has implemented ServiceNow Discovery a number of times and has been subcontracted to both ServiceNow Professional Services and IBM to deliver Service Mapping services.

Authorized Trainer: Service Mapping Fundamentals, Service Mapping Implementation, Event Management Fundamentals

  • SQL & Scripting
  • Integrations (REST/SSO/SOAP)
  • Service Level Management
  • Project & Portfolio Management