Customer Service Management Implementation Training
There are currently no classes scheduled.
Contact us to schedule a date for your organization!
Delivering fast resolution and a simple engagement process.
2-Day, Online Course—Instructor-led and highly interactive.This course is designed for consultants and implementers who plan to deploy the Customer Service Management application. Other roles include administrators or key team members who want to gain an understanding how CSM should be implemented at their organization.
Upon completion you will be able to:
- Setting up CSM – users, roles and groups
- Engaging with customers through cases, phone, email and chat
- Common technical aspects of an implementation as well as processes to effectively manage an implementation
- Develop a holistic view of all team roles and responsibilities for CSM
- Connecting customers with your agents to implement a seamless service experience
- Metrics and reporting
- Portal Management for CSM
Price: $1,700 per student