Customer Service Management Fundamentals Training
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Master the setup, configuration and usage of the ServiceNow CSM application.
2-Day, Online Course—Instructor-led and highly interactive. This course is designed for Administrators responsible for configuring and managing the Customer Service Management (CSM) application.
A combination of lecture, group discussions, and lab work helps attendees achieve the following:
- Place the Customer Service Management application and its related applications in the ServiceNow platform and understand its use cases and architecture
- Configure Accounts, Contracts, Entitlements, Assets, Account Relationships, and Communication Channels
- Configure the Case form, service level agreements (SLAs), and routing and assignment rules
- Work with other key process applications: Knowledge Base, Service Portal, Service Catalog, and Field Services (Work Order) Management
- Explore Mobile Features related to Customer Service Management
Price: $1,700 per student