Customer Service Management Fundamentals Training

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There are currently no classes scheduled.
Contact us to schedule a date for your organization!

Master the setup, configuration and usage of the ServiceNow CSM application.

2-Day, Online Course—Instructor-led and highly interactive. This course is designed for Administrators responsible for configuring and managing the Customer Service Management (CSM) application.

CSM Fundamentals

A combination of lecture, group discussions, and lab work helps attendees achieve the following:

  • Place the Customer Service Management application and its related applications in the ServiceNow platform and understand its use cases and architecture
  • Configure Accounts, Contracts, Entitlements, Assets, Account Relationships, and Communication Channels
  • Configure the Case form, service level agreements (SLAs), and routing and assignment rules
  • Work with other key process applications: Knowledge Base, Service Portal, Service Catalog, and Field Services (Work Order) Management
  • Explore Mobile Features related to Customer Service Management

Price: $1,700 per student

There are currently no classes scheduled.
Contact us to schedule a date for your organization!

Questions? Call 815-847-3700.

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