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Aptris Best Company Culture 2018

Aptris named one of the best places to work in the U.S.!

Click here to read the full press release »

If you’re motivated, hard-working and results-oriented, then a career at Aptris could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

Here’s what we think about working here!

Benefits of Working at Aptris

Medical, Vision & Dental
Choose from 3 Health Plan Designs • Company-sponsored life insurance for employees • Supplemental insurance plans also available

Office Life
Comfortable Work Spaces • Cutting-Edge Technology • Fun, Health & Charity Committee • Community Involvement • Team Events • Free Snacks

Flexible Time Off Policy, plus a minimum of 6 Paid Holidays.

401(k) Plan with company matching. Baby Bonus Program.

Training & Development Opportunities. Paid Volunteer Time.

Aptris is an E-Verify employer.

Current Openings

Account Coordinator

Role Description:

Unique culture! Competitive pay and benefits!

As a member of our Delivery organization, the Account Coordinator will assist with the creation of sales and technical documentation while handling multiple projects in a fast-paced environment. As a valued partner across our business, this position plays a key role in our company’s success. This role will participate in a variety of sales and delivery responsibilities, including the writing of Requests for Proposals (RFP) and Statements of Work (SOW).

This position will be located in our home office in Rockford, IL. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Work closely with our pre-sales team to help understand how our solutions can provide value to a given customer and help drive those initiatives
  • Collaborate with management and engineers to draft, review, negotiate, finalize, and assist in achieving approval for new proposals, SOWs, and respond to RFP/RFI documents
  • Prepare SOWs that will be used to present a solution to the customer to win the sale
  • Manage the complexity of IT Service Management proposals, contracts, SaaS agreements, and Service Level Agreements (SLAs)
  • Understand business objectives, projects and problem statements of our prospects and customer
  • Assist in the movement of documents in the legal review process (NDA, MSA, CIP, etc.)
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned
  • Maintain the Aptris image at all times

Qualifications:

  • Proven ability to communicate with all levels of the organization including technical levels, mid-level management, leadership, and executives
  • Understanding and real-world application of a holistic view of maturity, including: People, Process, and Product/Technology
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Experience and demonstrated ability with promoting and leading positive change in the organization
  • Strong organization and facilitation skills to drive the execution of assigned work and organization strategies
  • Experience in contract creation and contract management
  • Is self-motivated/self-directed, capable of multi-tasking and accepting change both in tasks and schedule
  • Ability to handle and overcome objections in both a pre-sales and sales context
  • Intrinsically curious and passionate about researching current and emerging trends in IT and specific industries
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent experience, preferably in Business, Computer Science or Information Technology, and proven experience in project management and contracts.

Aptris is an Equal Opportunity Employer.

Account Manager

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

The Account Manager at Aptris is responsible for sourcing out new opportunities for ServiceNow as well as working with current ServiceNow users to grow their use of the platform by offering additional services and products.

Duties & Responsibilities:

  • Perform prospecting activities to help generate new leads and opportunities.
  • Initiate contact with customers.
  • Work with customers and prospects to develop an understanding of their needs and translate those needs into product requirements that satisfy their demands.
  • Develop in-depth knowledge of the ServiceNow software, solution and how it relates to customers needs.
  • Conduct onsite or online presentations that showcase services and products of the company to customers.
  • Work with management and engineers to develop proposals, quotes, and respond to RFP/RFI documents.
  • Manage the complexity of IT Service Management proposals, contracts, SaaS agreements, and service level agreements.
  • Maintain the Aptris image at all times.

Qualifications:

  • Verbal Communication: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.
  • Written Communication: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Consultative Selling: Qualifies potential customers; Builds rapport and establishes trust; Asks questions to discover client business needs; Applies product and market knowledge effectively; presents solutions that meet customer objectives; Manages and documents sales processes.
  • Customer Service: Maintains calm, pleasant, respectful attitude; Displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits customer feedback to improve service.
  • Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take. Maintain knowledge of solution pricing policies and sales initiatives.
  • Presentation Skills: Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information; Knowledge of standard selling disciplines, specifically Solution Selling.

Aptris is an Equal Opportunity Employer.

Advisory Services Consultant

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

The Advisory Services Consultant position performs work with prospects, customers and Aptris team members in the project planning and implementation of ServiceNow. This person assists in the sales process with project analysis, scope of work creation, estimating, proposal development and presentation. The Advisory Services Consultant is equal parts Subject Matter Expert, Project Implementation, and Technical Architect.

This role provides seamless integration from the Aptris Sales Team to the Aptris Professional Services Team, addressing all post-signature technical questions and clarifying customer requirements. The Advisory Services Consultant owns the crucial “on-boarding” phase of the customer relationship and is the resource to deliver any Professional Services engagements during the implementation.

Duties & Responsibilities:

  • Within ServiceNow guidelines consult with prospects and customers to analyze, define, and document requirements for data, workflow, logical processes, system environment, interfaces with other systems, internal and external checks and controls, and outputs
  • Develop a scope of work, project cost estimate and schedule
  • Lead all aspects of implementation and SOW scoping and represent Aptris Professional Services during the sales cycle in a prospect facing role
  • Help customers focus on their goals and design a realistic implementation plan that focuses on delivering a successful, on-time implementation
  • Provide in depth knowledge of our customer implementation methodology with our partners, customers and prospects in terms of how they have deployed ServiceNow successfully
  • Support customers through go-live processes and play a key role in promoting solution adoption.
  • Communicate progress and expectations, escalates problems to Project Manager/Lead for awareness and/or resolution
  • Participate in weekly Status Meetings with the Project Manager/Lead
  • Forge strong partnerships with ServiceNow, customers and prospects.
  • Engage prospects in enlightened business need discussions versus feature/function basics
  • Maintain the Aptris image at all times

Qualifications:

  • General familiarity with the Windows environment
  • In-depth knowledge of the ServiceNow software applications and related third-party add-ons
  • Strong interpersonal skills
  • Proven customer service skills (polite, professional, respectful)
  • Excellent written and verbal communication, including listening skills and the ability to clearly document procedures
  • Proficient in working with and training users, typically in a 1:1 setting but may also be in a group setting
  • Familiar with the Information Technology consulting industry
  • Established organizational skills
  • Demonstrates troubleshooting skills, analytical thinking, and the ability to create a problem solving plan
  • Able to prioritize tasks
  • Able to work in both solitary and team environments
  • Strives for continuous improvement
  • Able to handle stressful situations

Aptris is an Equal Opportunity Employer.

Executive Assistant

Role Description:

Unique culture! Competitive pay and benefits!

The Executive Assistant is responsible for the organization and completion of large projects on time while handling multiple tasks in a fast-paced environment. This position is expected to manage calendars, expense reports, travel, high-level client meetings, confidential correspondence, personal requests, and speaking with prospective customers as needed.

Duties & Responsibilities:

  • Effectively creates and compiles reports/information on department deliverables
  • Responsible for handling sensitive and legal documents, including but not limited to, contracts, compliance, and correspondence letters
  • Supports meeting schedules and calendaring
  • Handles confidential and non-routine information with a high level of professionalism
  • Prioritizes and handles multiple projects with accuracy
  • Screens telephone calls and visitors, and resolves routine and complex inquires
  • Within established guidelines, makes independent decisions regarding planning, organizing, and scheduling work
  • May provide coverage for other administrative assistance in the company as needed
  • Assists with special projects as required
  • Maintain the Aptris Brand at all times

Qualifications:

  • Strong written and oral communication skills
  • Proficiency in Microsoft Office and Windows operating system
  • Demonstrated customer service skills
  • Able to work in a fast paced environment including an ability to multi-task and prioritize projects
  • Maintain a high level of organization and professionalism
  • Display a strong aptitude for critical thinking, problem solving, and is solutions oriented
  • Ability to work independently and in a team environment

Aptris is an Equal Opportunity Employer.

ServiceNow Solution Architect

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

Within the Delivery Services team, the ServiceNow Solution Architect works in a team setting on various projects and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. They have an understanding of the various ServiceNow Suites (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

The ServiceNow Solution Architect interfaces with the customer to help define requirements and provide guidance on the best ways of building and administering the ServiceNow platform.

Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow Solution Architect takes advantage of training opportunities to become skilled in these changes and uses them to advance Aptris and its customers.

Finally, this position can be located in our home office in Rockford, IL or can be home-based for individuals not located near our office. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Primary technical point of contact for projects and attends all project meetings
  • Takes notes during Discovery sessions (if not facilitating)
  • Monitors customer requests for scope creep and alerts Engagement Manager if concerns arise
  • Writes and estimates Stories
  • Reviews Stories with Customer
  • Assists Engagement Manager in skills set(s) needed for Story assignment
  • Performs a portion of development on Stories that cannot be delegated
  • Monitors Developer’s work, provides coaching/support as needed, and ensures the development is done correctly
  • Responsibility for technical quality of development and reviews development efforts
  • Provides knowledge transfer to customer team
  • Writes configuration documentation
  • Performs training

Qualifications:

  • Associates or Bachelor’s degree in a relevant discipline (such as Computer Science, Engineering, Technology, etc.) or equivalent experience
  • 4+ years experience with ServiceNow platform including the service portal, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items
  • ITSM/ITIL implementation experience
  • Experience developing custom applications within the ServiceNow platform
  • JavaScript, Angular JS, HTML, and Jelly Scripting experience
  • Web services experience: SOAP, REST, XML/RPC, etc.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)

Preferred:

  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundations certification
  • Experience with Customer Service Mgmt, Human Resources, Project/Portfolio Mgmt, Performance Analytics, and Security Operations a plus
  • System/Process Automation (Orchestration)
  • Experience implementing systems using the Agile/Scrum methodology
  • 3+ years of relevant experience

Aptris is an Equal Opportunity Employer.

Sr. ServiceNow Solution Architect

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

As a member of our Delivery Services organization, the Senior Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
  • Maintain expert knowledge of the ServiceNow platform and products
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Maintain the Aptris image at all times

Qualifications:

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 8+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Aptris is an Equal Opportunity Employer.

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