Aptris is now CDW ServiceNow Solutions.

Join Us On the Journey!

See Current Openings

If you’re motivated, hard-working and results-oriented, then a career at CDW could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

What do employees think about working here?

During our annual company meeting, Converge, we asked employees to tell us what brought them here and why they stay.

“I’m incredibly humbled to be in a position to lead such a great group of people, and I am so excited about what we are doing and how we are impacting each other and our customers. Thanks for letting me be here.”

Tim Ancona, Vice President, ServiceNow Solutions

Here’s what you can you expect at CDW…

DEVELOPERS

  • Learn new areas of the platform/generous training opportunities
  • Work on a variety of projects and customer environments
  • Sharing of best practices
  • Commitment to quality that gives a “job well done” feeling every time
  • Supportive community of fellow developers

SOLUTION ARCHITECTS

  • Get to be part of designing and creating solutions for our customers
  • Work on a variety of projects and customer environments
  • Work within a team of other like-minded professionals
  • Learn new areas of the ServiceNow platform
  • Generous training opportunities

PROJECT MANAGEMENT

  • Team collaboration with lots of support
  • Demand & Resource Manager help to resource projects
  • Post-project reviews to evaluate how we did so that we can continue to improve
  • Build long term relationships with customers

TECHNICAL CONSULTANTS

  • Work directly with your own client base to help them leverage the platform as much as possible
  • Work on a variety of projects, areas of the platform, and customer environments.
  • Generous training opportunities
  • Sharing of best practices within a close-knit, family-like team
  • Provide best-in-class solutions to top industry clients

SALES

  • Support of our Marketing and Business Development teams
  • Good commission & competitive comp programs
  • Lots of in-market events with Marketing support
  • “Best Culture” and “Best Outlook” awards from Comparably
  • 9+ (out of 10) Customer Satisfaction rating

Benefits

For more information on benefits, please click here to visit the CDW Jobs page.

Aptris is an E-Verify employer.

CDW is an E-Verify employer.

Current Openings

Account Executive - ServiceNow Solutions

The ServiceNow Solutions Account Executive within the CDW ServiceNow Solutions group works with CDW Field Sellers and is responsible for leveraging their Industry, best-practice and ServiceNow experience to close ServiceNow Professional Services opportunities, as well as working with current ServiceNow customers to grow their use of the platform by making recommendations that lead to additional services and products or licensing.

Key Areas of Responsibility

Sales

  • Partner with CDW Sellers to assist with lead qualification, prospect calling, and targeted campaigns that require direct phone call contact and/or email.
  • Initiate contact with customers and/or prospects that have been generated by the CDW Selling Team and identify new ServiceNow opportunities.
  • Work with customers and prospects to develop an understanding of their needs and translate those needs into solution requirements for the ServiceNow platform that produce successful outcomes
  • Serve as a subject matter expert to close new ServiceNow opportunities by formulating value propositions that resonate with prospective customers
  • Conduct onsite or online presentations that showcase services and products of the company to customers and key accounts
  • Coordinate pre-sales resources for applicable meetings with prospective customers
  • Work with management and engineers to develop proposals, quotes, and respond to request for proposal (RFP), requests for information (RFI), and rough order of magnitude (ROM) documents.
  • Effectively communicate features and benefits of solutions and manage customer/prospect expectations.
  • Determine best response for different opportunity types, including leveraging third-party partners to deliver expected customer outcomes
  • Manage the complexity of IT Service Management proposals, contracts, and services agreements.
  • Partner with CDW Sellers to attract new prospects and users to live events to hear value propositions and review the CDW ServiceNow Solutions service offerings
  • Maintain in-depth product knowledge of the services offered by the CDW ServiceNow Solutions group.
  • Work with CDW Sellers to assist with negotiation as needed

Sales Reporting

  • Perform sales procedures through activities and opportunities in ServiceNow and consistently align with defined policies and procedures.
  • Provide accurate weekly forecasting and activity report
  • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
  • Document internal processes and procedures related to duties and responsibilities.
  • Follow company expense procedures.
  • Enter all work as activities and documents into ServiceNow.

Professional Development

  • Develop in-depth knowledge of the ServiceNow software solution and how it relates to customer’s needs.
  • Develop skills to properly propose additional products and services to help prospects and customer companies achieve their key priorities.
  • Participate in company sponsored job related activities and training to further develop your sales skills

Qualifications

Minimum Qualifications

  • Must have minimum 2-years of industry experience with the ServiceNow Platform or similar products and/or best-practice IT processes
  • Must be able to communicate effectively (written and oral) and in a constructive manner with prospective customers, industry contacts, partners, management, peers and coworkers.
  • Strong presentation and consulting skills
  • Demonstrated negotiation skills through the understanding of each party’s interests and positions and the development of alternative options for mutual gain
  • Provide a high level of customer service through prompt delivery on commitments and resolution of customer issues.

Preferred Qualifications

  • Proven experience with consultative selling including qualification of potential customers, uncovering client business needs, and creatively solving problems
  • Ability to build rapport, establish trust, and proactively collaborate with prospects and customers
  • Ability to lead and manage to ensure attainment of critical results and sales goals
  • Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
  • Demonstrated ability to simplify complex matters for a wide range of audiences\
  • Strong business acumen, understanding of multiple business models of IT services
  • Applicant should demonstrate solid attention to detail and a penchant for accuracy
  • Ability to identify and creatively resolve client, project and people issues

Job Category: Outside Sales
Job Type: Full-Time
Travel Percentage: 50%

Advisory Services Consultant

As a member of our Advisory Services organization, the Advisory Services Consultant will design and lead consultative interactions with customers, ensuring that solutions are infused with industry best practices while at the same time leveraging inherent ServiceNow capabilities. Advisory Services Consultants leverage their diverse IT and Management Consulting background and strong knowledge of industry IT trends and practices to establish a “trusted advisor” relationship with customers, partners and peers within CDW. Travel is only required when supporting customer activities or onsite training.

Key Responsibilities

  • Work closely with a customer to understand their requirements/issues/concerns, and to map Aptris, a CDW Company, and our solutions to address those needs
  • Understand business objectives, projects and problem statements of our prospects and customer
  • Lead business process definition, re-engineering, and process improvement workshops during the Examine Phase of customer engagements
  • Develop required documentation such as workshop agendas, workshop presentations, process design documents, use cases, workshop agenda, roles/responsibilities documents, etc.
  • Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
  • Align and represent industry practices and recommend solutions to meet business objectives.
  • Define and document the impact the ServiceNow solution will have on an organization’s ability to operate and transform their business.
  • Recommend metrics and KPIs to quantify the impact of the solution and drive continual service improvement
  • Deliver a road map to accelerate the adoption and maturity of Enterprise Service
  • Management and IT Business Management
  • Create and present proposals including the ServiceNow product and services
  • Communicate the value of a Center of Excellence for the ServiceNow platform and how to manage platform demand from idea to implementation
  • Provide thought leadership and collaborate with internal Aptris, a CDW Company, business units
  • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • ServiceNow pre-sales accreditation in IT Service Management and at least two other all product lines
  • 10+ years of experience in service management, service delivery, or related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management
  • Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
  • Proven ability to communicate with all levels of the organization including executive, leadership, mid-level management, and technical levels
  • Experience in leading and managing business transformation for mid- to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization
  • Understanding and real-world application of a holistic view of maturity including: People, Process, and Product/Technology
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
  • Experience and demonstrated ability to promote and lead positive change in the organization
  • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
  • Ability to communicate abstract concepts clearly to executive level management
  • Strong organization and facilitation skills to drive the execution of customer programs and organization strategies
  • Experience designing and implementing client facing solutions leveraging involving enterprise software
  • Is self-motivated/self-directed – capable of multi-tasking and accepting change both in tasks and schedule
  • Ability to handle and overcome objections in both a pre-sales and engagement delivery context
  • Intrinsically curious and passionate about researching current and emerging trends in IT and specific industries
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • ITIL 2011 Foundation Certification required. ITIL Practitioner or Service Manager Certification preferred. Experience with other frameworks such as IT4IT, DevOps an advantage.
  • Ability to travel 50% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 50%

ServiceNow Solution Architect

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Key Responsibilities

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration f customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified application Developer (CAD) preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP,
  • TPS
  • Experience with scripting in the ServiceNow platform using: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 25%

ServiceNow Solution Consultant

As a member of our Advisory Services organization, the Solution Consultant provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

Key Responsibilities

  • Assist sales in the qualification of customer needs through discovery
  • Participate across the sales lifecycle on acquiring strategic customers
  • Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events – user conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • In conjunction with Sales and Delivery Services, participate in internal handoff meeting – communicate commitments, expectations, etc. in preparation for project
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

Qualifications

  • At least 5+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
  • Mastery of the Sales process and trusted advisor for account representative
  • Demonstrated technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills to include technical and business concepts
  • Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
  • ServiceNow Pre-Sales Accreditation in all product lines
  • Deep understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
  • Extensive demonstration experience covering technical and value needs
  • Ability to understand good design practices with both process and ServiceNow
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

  • Hands-on, real-world development and project experience
  • ITIL Foundation certification
  • Familiarity with organizational change management concepts

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Senior Solution Architect

As a member of our Delivery Services organization, the Senior Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Key Responsibilities

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
  • Maintain expert knowledge of the ServiceNow platform and products
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 8+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Job Category: Engineering General
Job Type: Full-Time
Travel Percentage: 25%

Technical Consultant, ServiceNow

As a member of our Support Services organization, the Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

Key Responsibilities

  • Manage multiple clients after initial project implementation
  • Creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
  • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Achieve additional Certified Implementation Specialist (CIS) certifications within the various product lines
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 1.5+ years working on the ServiceNow platform
  • ServiceNow pre-sales accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Knowledge of ITIL, minimum Foundation level, ideally higher
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 10% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 50%

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