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Aptris's Comparably Awards

We love working here! Check out our Comparably page for reviews and awards.

If you’re motivated, hard-working and results-oriented, then a career at Aptris could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

What do employees think about working here?

During our annual company meeting, Converge, we asked employees to tell us what brought them here and why they stay.

“I’m incredibly humbled to be in a position to lead such a great group of people, and I am so excited about what we are doing and how we are impacting each other and our customers. Thanks for letting me be here.”

CEO Tim Ancona

Here’s what you can you expect at Aptris…

DEVELOPERS

  • Learn new areas of the platform/generous training opportunities
  • Work on a variety of projects and customer environments
  • Sharing of best practices
  • Commitment to quality that gives a “job well done” feeling every time
  • Supportive community of fellow developers

SOLUTION ARCHITECTS

  • Get to be part of designing and creating solutions for our customers
  • Work on a variety of projects and customer environments
  • Work within a team of other like-minded professionals
  • Learn new areas of the ServiceNow platform
  • Generous training opportunities

PROJECT MANAGEMENT

  • Team collaboration with lots of support
  • Demand & Resource Manager help to resource projects
  • Post-project reviews to evaluate how we did so that we can continue to improve
  • Build long term relationships with customers

TECHNICAL CONSULTANTS

  • Work directly with your own client base to help them leverage the platform as much as possible
  • Work on a variety of projects, areas of the platform, and customer environments.
  • Generous training opportunities
  • Sharing of best practices within a close-knit, family-like team
  • Provide best-in-class solutions to top industry clients

SALES

  • Support of our Marketing and Business Development teams
  • Good commission & competitive comp programs
  • Lots of in-market events with Marketing support
  • “Best Culture” and “Best Outlook” awards from Comparably
  • 9+ (out of 10) Customer Satisfaction rating

What does a typical work day at Aptris look like?

Daily Life at Aptris

Benefits at Aptris

Medical, Vision & Dental
Choose from 3 Health Plan Designs • Company-sponsored life insurance for employees • Supplemental insurance plans also available

Office Life
Comfortable Work Spaces • Cutting-Edge Technology • Fun, Health & Charity Committee • Community Involvement • Team Events • Free Snacks

Flexible Time Off Policy, plus a minimum of 6 Paid Holidays.

401(k) Plan with company matching. Baby Bonus Program.

Training & Development Opportunities. Paid Volunteer Time.

Aptris is an E-Verify employer.

Aptris is an E-Verify employer.

Current Openings

Advisory Services Consultant

As a member of our Advisory Services organization, the Advisory Services Consultant will design and lead consultative interactions with customers, ensuring that solutions are infused with industry best practices while at the same time leveraging inherent ServiceNow capabilities. Advisory Services Consultants leverage their diverse IT and Management Consulting background and strong knowledge of industry IT trends and practices to establish a ‘trusted advisor’ relationship with customers, partners and peers within CDW. Travel is only required when supporting customer activities or onsite training.

Key Responsibilities

  • Work closely with a customer to understand their requirements/issues/concerns, and to map Aptris, a CDW Company, and our solutions to address those needs
  • Understand business objectives, projects and problem statements of our prospects and customer
  • Lead business process definition, re-engineering, and process improvement workshops during the Examine Phase of customer engagements
  • Develop required documentation such as workshop agendas, workshop presentations, process design documents, use cases, workshop agenda, roles/responsibilities documents, etc.
  • Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
  • Align and represent industry practices and recommend solutions to meet business objectives.
  • Define and document the impact the ServiceNow solution will have on an organization’s ability to operate and transform their business.
  • Recommend metrics and KPI’s to quantify the impact of the solution and drive continual service improvement
  • Deliver a roadmap to accelerate the adoption and maturity of Enterprise Service
  • Management and IT Business Management
  • Create and present proposals including the ServiceNow product and services
  • Communicate the value of a Center of Excellence for the ServiceNow platform and how to manage platform demand from idea to implementation
  • Provide thought leadership and collaborate with internal Aptris, a CDW Company, business units
  • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements ▪ Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • ServiceNow Pre-Sales Accreditations in IT Service Management and at least two other all product lines
  • 10+ years of experience in service management, service delivery, or related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management
  • Enterprise consulting experience, including implementation experience with one or more common enterprise software solutions filling positions of increasing responsibility and management of program teams
  • Proven ability to communicate with all levels of the organization including executive, leadership, mid-level management, and technical levels
  • Experience in leading and managing business transformation for mid- to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization
  • Understanding and real-world application of a holistic view of maturity including: People, Process, and Product/Technology
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
  • Experience and demonstrated ability to promote and lead positive change in the organization
  • Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
  • Ability to communicate abstract concepts clearly to executive level management
  • Strong organization and facilitation skills to drive the execution of customer programs and organization strategies
  • Experience designing and implementing client facing solutions leveraging involving enterprise software
  • Is self-motivated / self-directed – capable of multi-tasking and accepting change both in tasks and schedule
  • Ability to handle and overcome objections in both a pre-sales and engagement delivery context
  • Intrinsically curious and passionate about researching current and emerging trends in IT and specific industries
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • ITIL 2011 Foundation Certification required. ITIL Practitioner or Service Manager Certification preferred. Experience with other frameworks such as IT4IT, DevOps an advantage.
  • Ability to travel 50% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 50%

Developer, Service Now

As a member of our Delivery Services organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.

The Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Key Responsibilities

  • Develop across the full stack of Web technologies – Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Configure the Application UI and workflows
  • Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
  • Attend and participate in Scrum meetings
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • 1+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in one additional product line outside of ITSM
  • Knowledge of ITIL
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 50%

Engagement Manager, ServiceNow

As a member of our Delivery Services organization, The Engagement Manager is primarily responsible for managing the successful deployment of ServiceNow solutions to a customer, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction and project profitability.

Key Responsibilities

  • Own Professional Services delivery to a customer
  • Understand the customer business including the business issues and problems being resolved by the Professional Services engagement
  • Single point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as required
  • Drive and manage project risks, including identification, analysis and communication, monitoring and control while increasing the probability of positive outcome.
  • Manage project team work-area/backlog
  • Uses consultative skills and understanding of technology to explain how
  • ServiceNow addresses requirements and objectives
  • Plan and deliver project kick-off meetings.
  • Facilitate Examine (requirements gathering) workshops to translate business requirements to tangible configuration in ServiceNow (Stories)
  • Scrum Master for Sprint cycle during deployment
  • Hold regular project review calls / meetings with customers
  • Project status reporting for stakeholders Forecast and plan for resourcing needs
  • Identify up sell opportunities and engage Sales & Pre-Sales teams
  • Validation and tracking of value delivered by ServiceNow solution
  • Responsible for customer satisfaction throughout the engagement cycle
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Strong communication skills (both written and verbal) with strong presentation and facilitation skills
  • Ability to set appropriate expectations with the customer
  • 5+ years of software project management experience.
  • ServiceNow Pre-Sales Accreditations in all product lines
  • Certified Scrum Master or PMP certification preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher
  • Power User comfort level with ServiceNow as a daily tool
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • Program definition and management. Managing multiple projects and initiatives in large customer accounts
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Active listening skills, respecting others’ point of view and take ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and relay that in English and not just IT jargon
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Business Management or Information Technology, and proven background in consulting and project management

Job Category: Project Management
Job Type: Full-Time
Travel Percentage: 50%

Senior Account Manager, ServiceNow

The Account Manager at Aptris, a CDW company, is responsible for sourcing out new opportunities for ServiceNow, as well as working with current ServiceNow users to grow their use of the platform by offering additional services and products.

Key Responsibilities

  • Help close new opportunities using relationship with ServiceNow Reps using the Value Proposition
  • Perform prospecting activities to help generate new leads and opportunities for
  • Aptris and ServiceNow
  • Prepare Scopes of Work that will be used to present a solution to the customer to win the sale
  • Set-up live events that will herd new prospects and users to hear your value propositions as well as the opportunity to review the Aptris offerings
  • Work with marketing to set-up direct mail, email, and webinar events
  • Work with Aptris – a CDW company, Business Development Team for lead qualification, prospect calling, and targeted campaigns that require direct phone call contact and/or email

Sales – In person and online presentations, key account meetings

  • Initiate contact with customers/prospects that have been generated by the Marketing Team.
  • Work with customers and prospects to develop an understanding of their needs and translate those needs into product requirements that satisfy their demands.
  • Conduct onsite or online presentations that showcase services and products of the company to customers
  • Work with management and engineers to develop proposals, quotes, and respond to RFP/RFI documents.
  • Effectively communicate features and benefits of solutions and manage customer/prospect expectations.
  • Manage the complexity of IT Service Management proposals, contracts, SaaS agreements, and service level agreements.
  • Maintain in-depth product knowledge of the service offerings of Aptris, a CDW company.

Sales Reporting – Weekly forecasting/activity report

  • Perform sales procedures through activities and opportunities in ServiceNow and remain compliance with defined policies and procedures.
  • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
  • Develop in-depth knowledge of the ServiceNow software solution and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Follow company expense procedures.
  • Understand processes in ServiceNow by completing assigned training materials
  • Enter all work as activities and documents into ServiceNow.

Professional Development

  • Develop skills to properly propose additional products and services to help prospect/customer companies achieve their key priorities.
  • Participate in company sponsored job related activities and training to further develop your sales skills
  • Other duties and responsibilities as assigned

Qualifications

  • Verbal Communication: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.
  • Written Communication: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Consultative Selling: Qualifies potential customers; Builds rapport and establishes trust; Asks questions to discover client business needs; Applies product and market knowledge effectively; presents solutions that meet customer objectives; Manages and documents sales processes.
  • Customer Service: Maintains calm, pleasant, respectful attitude; Displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits customer feedback to improve service.
  • Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take. Maintain knowledge of solution pricing policies and sales initiatives.
  • Presentation Skills: Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information; Knowledge of standard selling disciplines, specifically Solution Selling.

Job Category: Outside Sales
Job Type: Full-Time
Travel Percentage: 50%

Senior Developer, ServiceNow

As a member of our Delivery Services organization, the ServiceNow Senior Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The ServiceNow Senior Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Key Responsibilities

  • Develop across the full stack of Web technologies – Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Configure the Application UI and workflows
  • Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
  • Attend, participate, and occasionally lead Scrum meetings
  • May be required to demo builds to customers
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Other duties and responsibilities as assigned

Qualifications

  • 3+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in two additional product lines outside of ITSM
  • Service Certified Application Developer (CAD) preferred
  • Knowledge of ITIL; Foundation level preferred
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 50%

ServiceNow Solution Architect

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

Key Responsibilities

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified application Developer (CAD) preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles./li>

Job Category: Delivery Engineering< Job Type: Full-Time
Travel Percentage: 25%

ServiceNow Solution Consultant

As a member of our Advisory Services organization, the Solution Consultant provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

Key Responsibilities

  • Assist sales in the qualification of customer needs through discovery
  • Participate across the sales lifecycle on acquiring strategic customers
  • Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events – user conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • In conjunction with Sales and Delivery Services, participate in internal handoff meeting – communicate commitments, expectations, etc. in preparation for project
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

Qualifications

  • At least 5+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
  • Mastery of the Sales process and trusted advisor for account representative
  • Demonstrated technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills to include technical and business concepts
  • Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
  • ServiceNow Pre-Sales Accreditations in all product lines
  • Deep understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
  • Extensive demonstration experience covering technical and value needs
  • Ability to understand good design practices with both process and ServiceNow
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

  • Hands-on, real-world development and project experience
  • ITIL Foundations certification
  • Familiarity with organizational change management concepts

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 25%

Technical Consultant, ServiceNow

As a member of our Support Services organization, the Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

Key Responsibilities

  • Manage multiple clients after initial project implementation
  • Creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
  • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Achieve additional Certified Implementation Specialist (CIS) certifications within the various product lines
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 1.5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 10% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 50%

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