Aptris is now CDW ServiceNow Solutions.

Join Us On the Journey!

See Current Openings

If you’re motivated, hard-working and results-oriented, then a career at CDW could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

What do employees think about working here?

During our annual company meeting, Converge, we asked employees to tell us what brought them here and why they stay.

“I’m incredibly humbled to be in a position to lead such a great group of people, and I am so excited about what we are doing and how we are impacting each other and our customers. Thanks for letting me be here.”

Tim Ancona, Vice President, ServiceNow Solutions

Here’s what you can you expect at CDW…

DEVELOPERS

  • Learn new areas of the platform/generous training opportunities
  • Work on a variety of projects and customer environments
  • Sharing of best practices
  • Commitment to quality that gives a “job well done” feeling every time
  • Supportive community of fellow developers

SOLUTION ARCHITECTS

  • Get to be part of designing and creating solutions for our customers
  • Work on a variety of projects and customer environments
  • Work within a team of other like-minded professionals
  • Learn new areas of the ServiceNow platform
  • Generous training opportunities

PROJECT MANAGEMENT

  • Team collaboration with lots of support
  • Demand & Resource Manager help to resource projects
  • Post-project reviews to evaluate how we did so that we can continue to improve
  • Build long term relationships with customers

TECHNICAL CONSULTANTS

  • Work directly with your own client base to help them leverage the platform as much as possible
  • Work on a variety of projects, areas of the platform, and customer environments.
  • Generous training opportunities
  • Sharing of best practices within a close-knit, family-like team
  • Provide best-in-class solutions to top industry clients

SALES

  • Support of our Marketing and Business Development teams
  • Good commission & competitive comp programs
  • Lots of in-market events with Marketing support
  • “Best Culture” and “Best Outlook” awards from Comparably
  • 9+ (out of 10) Customer Satisfaction rating

Benefits

For more information on benefits, please click here to visit the CDW Jobs page.

Aptris is an E-Verify employer.

CDW is an E-Verify employer.

Current Openings

Senior Business Analyst — ServiceNow

The ServiceNow Senior Business Analyst serves as a translator between technical teams and the customer’s business community to collect, clarify, analyze and translate business requirements into documentation and conceptual design from which ServiceNow solutions are developed. This position works with the ServiceNow Solution Architect to ensure the solution is technically feasible, identifies areas to reduce implementation efforts, defines detailed stories with acceptance criteria, and works within the context of an agile/scrum development framework.

This position will be working directly with customer and coworkers and must be able to communicate effectively via phone and web conferencing as many of customers and coworkers work remotely.

In addition to supporting all phases of the project, this position may also be responsible for authoring content and peer-reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals.

Key Areas of Responsibility

  • Develop a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design an optimal solution that supports the business process that meets or exceeds functional requirements
  • Assist the technical team in translating application functionality into application architecture and the production of a business functionality requirements statement
  • Document workflows and results of business analysis
  • Write stories, with acceptance criteria and functional test, in accordance to agile best practice guidelines
  • Perform functional test on each story configured
  • Assist in quality management reviews and ensures that all business and design requirements are met
  • May also assist and lead test plan development and execution
  • May also assist and develop and deliver end-user training
  • Support Organizational Change Management (OCM) efforts by providing information on the “to be” solution.
  • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
  • Serve as the thought leader to help define business processes, system usage, behavior and information requirement needs
  • Decompose business problems quickly and determine the root cause and provide solution alternatives

Qualifications

Education and/or Experience Qualifications

  • Bachelor’s degree in Computer Science, Information Technology or a related field.
  • ServiceNow Certified System Administrator (CSA)
  • 4 years of experience designing and developing ServiceNow process workflows and writing stories

Required Qualifications

  • Excellent written and verbal communication skills with the ability to effectively communicate across company and department boundaries at all levels
  • Demonstrated work experience in process definition including facilitation, process documentation, change control, and process improvement
  • Ability to effectively facilitate and lead meetings, tailoring messages to the given audience
  • Effective in evaluating information, identifying risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
  • Proven ability to elicit project and system requirements
  • Expert negotiation and persuasion skills, with the ability to enable win-win resolutions
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
  • Critical attention to detail and solid creative problem-solving skills
  • Demonstrated knowledge of the business, organization and solutions that are the back bone of the organization
  • Ability to adapt to changing conditions, strategies and organizational direction
  • Adept at question/challenge existing business assumptions and constraints
  • Demonstrated ability to understand how change will benefit the organization
  • Demonstrated ability to critically evaluate information, identify risks and opportunities, while possessing creative problem-solving skills with an understanding of business concepts and models
  • Proven track record of successfully supporting the needs of project team members and internal stakeholders (locally and virtually)
  • Strong working knowledge of requirements gathering software support, data mining tools and Microsoft Office applications
  • Demonstrate influence without authority.
  • Ability to work in a high performing team environment
  • Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
  • Ability to travel up to 25%

Preferred Qualifications

  • Certified Implementation Specialist CSM, HR, ITSM, ITBM, ITOM, SecOps or other ServiceNow certifications
  • Certified Associate in Project Management (CAPM), Project Management Professional (PMP), Agile SAFe, Scrum Master, or ITIL certification
  • Familiarity with cost/benefit and ROI data analysis
  • Ability to effectively resolve conflict with appropriate escalation

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 25%

ServiceNow Solution Architect

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Key Areas of Responsibility

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

Education and/or Experience Qualifications

  • 1.5+ years working on the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire

Required Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments’
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

  • Degree or equivalent, preferably in Computer Science or Information Technology
  • 3+ years working on the ServiceNow platform or 5+ years of Industry experience
  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation Certification

Job Category: Sales
Job Type: Full-Time
Travel Percentage: 25%

ServiceNow Senior Solution Architect

As a member of our Delivery Services organization, the Senior Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Key Areas of Responsibility

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices
  • Maintain expert knowledge of the ServiceNow platform and products
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

Education and/or Experience Qualifications

  • 3+ years working on the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
  • At least 2 CIS certification (in addition to CIS-ITSM) – current or within 6 months of hire

Required Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
  • At least 2 CIS certification (in addition to CIS-ITSM) – current or within 6 months of hire
  • Expert level proficiency in at least four product lines including current CIS certification in at least three of the four
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

  • Degree or equivalent, preferably in Computer Science or Information Technology
  • 5+ years working on the ServiceNow platform or 8+ years of Industry experience
  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundation Certification

Job Category: Engineering General
Job Type: Full-Time
Travel Percentage: 25%

ServiceNow Solution Consultant

As a member of our Advisory Services organization, the Solution Consultant provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

Key Responsibilities

  • Assist sales in the qualification of customer needs through discovery
  • Participate across the sales lifecycle on acquiring strategic customers
  • Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events – user conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • In conjunction with Sales and Delivery Services, participate in internal handoff meeting – communicate commitments, expectations, etc. in preparation for project
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

Qualifications

  • At least 5+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
  • Mastery of the Sales process and trusted advisor for account representative
  • Demonstrated technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills to include technical and business concepts
  • Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
  • ServiceNow Pre-Sales Accreditation in all product lines
  • Deep understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
  • Extensive demonstration experience covering technical and value needs
  • Ability to understand good design practices with both process and ServiceNow
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

  • Hands-on, real-world development and project experience
  • ITIL Foundation certification
  • Familiarity with organizational change management concepts

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Technical Consultant

As a member of our Support Services organization, the Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

Key Responsibilities

  • Manage multiple clients after initial project implementation
  • Creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
  • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Achieve additional Certified Implementation Specialist (CIS) certifications within the various product lines
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 1.5+ years working on the ServiceNow platform
  • ServiceNow pre-sales accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Knowledge of ITIL, minimum Foundation level, ideally higher
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 10% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Senior Technical Consultant

The Technical Consultant will provide subject matter and technical expertise to support customers’ implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

Key Areas of Responsibility

  • Estimation, creation and delivery of solutions for stakeholders and/or customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
  • Collaborate and contribute on the creation, deployment and maintenance of Technical Best Practices and Standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
  • Provide mentorship and guidance to other members of the team
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Manage multiple clients with limited or no support after initial project implementation
  • Contribute to the continual improvement of Delivery and Enhancement Services or SNS processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Other duties and responsibilities as assigned

Qualifications

Education and/or Experience Qualifications

  • 3+ years working on the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
  • ITIL Foundation Certification – current or within 6 months of hire

Required Qualifications

  • At least 2 CIS certifications (in addition to CIS-ITSM) – current or within 6 months of hire
  • Proficiency with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Proven experience as a key technical resource leading the development and delivery of ITSM solutions
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ITIL 4 Managing Professional, Strategic Leader, or Master Level certifications OR ITIL v3 Practitioner, Intermediate, Expert or ITIL v3 Master certifications.
  • Proficiency with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel at least 10% of the time
  • Ability to make decisions which have significant impact on the department’s credibility, operations, and services

Preferred Qualifications

  • Degree or equivalent, preferably in Computer Science or Information Technology
  • 5+ years working on the ServiceNow platform

Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 10%

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