Aptris is now CDW ServiceNow Solutions.

Join Us On the Journey!

See Current Openings

If you’re motivated, hard-working and results-oriented, then a career at CDW could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

What do employees think about working here?

During our annual company meeting, Converge, we asked employees to tell us what brought them here and why they stay.

“I’m incredibly humbled to be in a position to lead such a great group of people, and I am so excited about what we are doing and how we are impacting each other and our customers. Thanks for letting me be here.”

Tim Ancona, Vice President, ServiceNow Solutions

Here’s what you can you expect at CDW…

DEVELOPERS

  • Learn new areas of the platform/generous training opportunities
  • Work on a variety of projects and customer environments
  • Sharing of best practices
  • Commitment to quality that gives a “job well done” feeling every time
  • Supportive community of fellow developers

SOLUTION ARCHITECTS

  • Get to be part of designing and creating solutions for our customers
  • Work on a variety of projects and customer environments
  • Work within a team of other like-minded professionals
  • Learn new areas of the ServiceNow platform
  • Generous training opportunities

PROJECT MANAGEMENT

  • Team collaboration with lots of support
  • Demand & Resource Manager help to resource projects
  • Post-project reviews to evaluate how we did so that we can continue to improve
  • Build long term relationships with customers

TECHNICAL CONSULTANTS

  • Work directly with your own client base to help them leverage the platform as much as possible
  • Work on a variety of projects, areas of the platform, and customer environments.
  • Generous training opportunities
  • Sharing of best practices within a close-knit, family-like team
  • Provide best-in-class solutions to top industry clients

SALES

  • Support of our Marketing and Business Development teams
  • Good commission & competitive comp programs
  • Lots of in-market events with Marketing support
  • “Best Culture” and “Best Outlook” awards from Comparably
  • 9+ (out of 10) Customer Satisfaction rating

Benefits

For more information on benefits, please click here to visit the CDW Jobs page.

Aptris is an E-Verify employer.

CDW is an E-Verify employer.

Current Openings

ServiceNow Developer

As a member of our Delivery Services organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.

The Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Key Responsibilities

  • Develop across the full stack of Web technologies – Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Configure the Application UI and workflows
  • Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
  • Attend and participate in Scrum meetings
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • 1+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in one additional product line outside of ITSM
  • Knowledge of ITIL
  • yExperience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Senior Developer

As a member of our Delivery Services organization, the ServiceNow Senior Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The ServiceNow Senior Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Key Responsibilities

  • Develop across the full stack of Web technologies – Java, JavaScript, Angular.js, React, HTML and CSS
  • Work in a Scrum-based, Agile development process that is light on documentation and meetings and heavy on coding
  • Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team
  • Configure the Application UI and workflows
  • Develop required integration components (SSO, LDAP, etc.) with multiple HR systems
  • Attend, participate, and occasionally lead Scrum meetings
  • May be required to demo builds to customers
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Other duties and responsibilities as assigned

Qualifications

  • 3+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in two additional product lines outside of ITSM
  • Service Certified Application Developer (CAD) preferred
  • Knowledge of ITIL; Foundation level preferred
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Solution Architect

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Accountability

The ServiceNow Solution Architect reports to the Manager of Technical Services.

Duties & Responsibilities

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available
  • Perform research into technology partner or other vendor solutions in context of client requirements for integration
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned
  • Maintain the CDW image at all times
  • Communicate and demonstrate CDW attention to detail and client satisfaction
  • Always be punctual, approachable, efficient, professional, and knowledgeable
  • Manage client expectations (customer service)
  • Communicate relevant information to clients, technicians, and management
  • Establish and maintain a high level of customer trust and confidence
  • Portray a positive, professional image through business-casual dress

Working Relationships

  • Close working relationships with clients through telephone, email, web conferencing, and in person
  • Close working relationships with other Consultants, Developers, Engagement Managers, and Account Representatives within CDW
  • Promote positive relationships with employees to support employee retention
  • Required to contact vendors on occasion

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified application Developer (CAD) preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP,
  • FTPS
  • Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Sales
Job Type: Full-Time
Travel Percentage: 25%

ServiceNow Solution Consultant

As a member of our Advisory Services organization, the Solution Consultant provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

Key Responsibilities

  • Assist sales in the qualification of customer needs through discovery
  • Participate across the sales lifecycle on acquiring strategic customers
  • Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events – user conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • In conjunction with Sales and Delivery Services, participate in internal handoff meeting – communicate commitments, expectations, etc. in preparation for project
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

Qualifications

  • At least 5+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
  • Mastery of the Sales process and trusted advisor for account representative
  • Demonstrated technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills to include technical and business concepts
  • Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
  • ServiceNow Pre-Sales Accreditation in all product lines
  • Deep understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
  • Extensive demonstration experience covering technical and value needs
  • Ability to understand good design practices with both process and ServiceNow
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Preferred Qualifications

  • Hands-on, real-world development and project experience
  • ITIL Foundation certification
  • Familiarity with organizational change management concepts

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Technical Consultant

As a member of our Support Services organization, the Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

Key Responsibilities

  • Manage multiple clients after initial project implementation
  • Creation and delivery of solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
  • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Achieve additional Certified Implementation Specialist (CIS) certifications within the various product lines
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 1.5+ years working on the ServiceNow platform
  • ServiceNow pre-sales accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Knowledge of ITIL, minimum Foundation level, ideally higher
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 10% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 10%

ServiceNow Technical Consultant - Managed Services

As a member of our ServiceNow Solutions organization, the MSP Technical Consultant will provide subject matter and technical expertise to support CDW’s Managed Services ServiceNow instances. This is a hands-on role capable of leading technical and complex enhancements to meet internal stakeholder demands while maintaining the stability of the platform.

This position can be located in the Madison, WI office or can be home-based. Travel is only required when supporting customer activities or onsite training.

Key Responsibilities

  • Timely resolution of assigned Incidents, Requests, and Problems while providing exceptional customer service by employing active listening, empathy, problem-solving and clear communication (verbal and written).
  • Estimation, creation and delivery of solutions for stakeholders addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
  • Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
  • Ensure technical deliverables to stakeholders are complete, consistent, high quality, on time, and deliver valued outcomes
  • Contribute to the continual improvement of SNS processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of stakeholders needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

Minimum Qualifications

  • 1.5+ years working on the ServiceNow platform
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire

Preferred Qualifications

  • 3+ years working on the ServiceNow platform
  • Proven experience as a key technical resource leading the development and delivery of ITSM solutions
  • ServiceNow Pre-Sales Accreditations in all product lines
  • At least 1 CIS certification (in addition to CIS-ITSM) – current or within 6 months of hire
  • ITIL Foundation Certification–current or within 6 months of hire
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent, preferably in Computer Science or Information Technology

Job Category: Delivery Engineering
Job Type: Full-Time
Travel Percentage: 50%

ServiceNow Senior Technical Consultant

As a member of our Support Services organization, the Senior Technical Consultant will provide subject matter and technical expertise to support customers’ implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical and complex implementations to ensure customers are successfully implemented and value-established.

Key Responsibilities

  • Manage multiple clients after initial project implementation
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
  • Collaborate and contribute on the creation, deployment and maintenance of Technical Best Practices and Standards
  • Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
  • Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
  • Contribute to the continual improvement of Delivery and Support Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team
  • Achieve additional Certified Implementation Specialist (CIS) certifications within the various product lines
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned

Qualifications

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 3+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditation in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) and at least two additional CIS certifications
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Proficiency with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Proficiency with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 10% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles

Job Category: Solution Architect
Job Type: Full-Time
Travel Percentage: 10%

Know someone looking for a great job? Share this page:

        

BEWARE OF EMPLOYMENT SCAMS

If you have received unsolicited phone calls, emails, or a check or money order from someone claiming to represent CDW, you might be the target of a scam.

  • Do NOT divulge confidential information without verifying the authenticity of the request.
  • Do NOT deposit checks or money orders under any circumstances.
  • Please DO consult the proper legal authorities and/or your financial institution if you feel you have been the victim of a scam.

If the suspicious solicitation is associated with any third-party job website, you may also file a complaint with that website.

For more information about job scams and ways to protect yourself, visit the Federal Trade Commission’s website here: https://www.consumer.ftc.gov/articles/0243-job-scams.

Applicants Have Rights Under Federal Employment Laws:

Equal Employment Opportunity | Family Medical Leave Act | Employee Polygraph Protection Act