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Aptris wins Comparably's 2019 Best Company Outlook award

NEWS: Aptris receives Comparably’s 2019 “Best Company Outlook” award.

Click here to read the full press release »

Aptris Best Company Culture 2018

NEWS: Aptris named one of the best places to work in the U.S.!

Click here to read the full press release »

If you’re motivated, hard-working and results-oriented, then a career at Aptris could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

What do employees think about working here?

During our annual company meeting, Converge, we asked employees to tell us what brought them here and why they stay.

“I’m incredibly humbled to be in a position to lead such a great group of people, and I am so excited about what we are doing and how we are impacting each other and our customers. Thanks for letting me be here.”

CEO Tim Ancona

Here’s what you can you expect at Aptris…

DEVELOPERS

  • Learn new areas of the platform/generous training opportunities
  • Work on a variety of projects and customer environments
  • Sharing of best practices
  • Commitment to quality that gives a “job well done” feeling every time
  • Supportive community of fellow developers

SOLUTION ARCHITECTS

  • Get to be part of designing and creating solutions for our customers
  • Work on a variety of projects and customer environments
  • Work within a team of other like-minded professionals
  • Learn new areas of the ServiceNow platform
  • Generous training opportunities

PROJECT MANAGEMENT

  • Team collaboration with lots of support
  • Demand & Resource Manager help to resource projects
  • Post-project reviews to evaluate how we did so that we can continue to improve
  • Build long term relationships with customers

SUPPORT SERVICES

  • Work directly with your own client base to help them leverage the platform as much as possible
  • Work on a variety of projects, areas of the platform, and customer environments.
  • Generous training opportunities
  • Sharing of best practices within a close-knit, family-like team
  • Provide best-in-class solutions to top industry clients

SALES

  • Support of our Marketing and Business Development teams
  • Good commission & competitive comp programs
  • Lots of in-market events with Marketing support
  • “Best Culture” and “Best Outlook” awards from Comparably
  • 9.7 Customer Satisfaction rating

Benefits of Working at Aptris

Medical, Vision & Dental
Choose from 3 Health Plan Designs • Company-sponsored life insurance for employees • Supplemental insurance plans also available

Office Life
Comfortable Work Spaces • Cutting-Edge Technology • Fun, Health & Charity Committee • Community Involvement • Team Events • Free Snacks

Flexible Time Off Policy, plus a minimum of 6 Paid Holidays.

401(k) Plan with company matching. Baby Bonus Program.

Training & Development Opportunities. Paid Volunteer Time.

Aptris is an E-Verify employer.

Current Openings

Advisory Services Consultant

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

Advisory Services Consultants design and lead consultative interactions with customers, ensuring that solutions are infused industry best practices while at the same time leveraging inherent ServiceNow capabilities. Advisory Services Consultants leverage their diverse IT and Management Consulting background and strong knowledge of industry IT trends and practices to establish a “trusted adviser” relationship with customers, partners and peers within Aptris.

Duties & Responsibilities:

  • Work closely with a customer to understand their requirements/issues/concerns, and to map Aptris solutions that address those needs
  • Understand business objectives, projects and problem statements of our prospects and customer
  • Lead business process alignment, process re-engineering, and process improvement workshops during the Examine Phase of customer engagements
  • Develop required documentation such as workshop agendas, workshop presentations, process design documents, use cases, roles/responsibilities documents, etc.
  • Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
  • Align and represent industry practices and recommend solutions to meet business objectives.
  • Define and document the impact the ServiceNow solution will have on an organizations ability to operate and transform their business.
  • Recommend metrics and KPI’s to quantify the impact of the solution and drive continual service improvement
  • Deliver a roadmap to accelerate the adoption and maturity of Enterprise Service Management and IT Business Management
  • Create and present proposals including the ServiceNow product and services
  • Communicate the value of a Center of Excellence for the ServiceNow platform and how to manage platform demand from idea to implementation
  • Provide thought leadership and collaborate with internal Aptris business units
  • Remain engaged with customers post sales and ensure successful transition from sales to enablement
  • Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
  • Other duties and responsibilities as assigned
  • Maintain the Aptris image at all times

Qualifications:

  • 10+ years of experience in service management, service delivery, and/or related field such as IT Project Management, IT Governance, Human Resources, Security Operations, and Customer Service Management
  • Enterprise consulting experience (which may include internal consulting), including experience with one or more common enterprise solutions filling positions of increasing responsibility and management of program teams
  • Proven ability to communicate with all levels of the organization including executive, leadership, mid-level management, and technical levels
  • Experience in leading and managing business transformation for mid- to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization
  • Understanding and real-world application of a holistic view of organizational / process maturity, taking into account the 4 “Ps”: People, Process, Product/Technology, and Partners
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Ability to manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
  • Experience and demonstrated ability to promote and lead positive change in the organization
  • Strong presentation skills. Able to effectively present and represent a point of view to a variety of audiences
  • Ability to communicate abstract concepts clearly to executive level management
  • Strong organization and facilitation skills to drive the execution of customer programs and organization strategies
  • Experience designing and implementing client-facing solutions leveraging enterprise software
  • Self-motivated/self-directed—capable of multi-tasking and accepting change both in tasks and schedule
  • Curious and passionate about researching current and emerging trends in IT and specific industries
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • ITIL 2011 Foundation Certification required. ITIL Practitioner or Service Manager Certification preferred. Experience with other frameworks such as IT4IT, DevOps an advantage.
  • Ability to travel approximately 50% of the time.

Aptris is an Equal Opportunity Employer.

Senior Account Manager

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

The Senior Account Manager at Aptris, is responsible for sourcing out new opportunities for ServiceNow as well as working with current ServiceNow users to grow their use of the platform by offering additional services and products.

Duties & Responsibilities:

  • Help close new opportunities using relationship with ServiceNow Reps using the Value Proposition
  • Perform prospecting activities to help generate new leads and opportunities for Aptris and ServiceNow.
  • Prepare Statements of Work that will be used to present a solution to the customer to win the sale
  • Set up live events that will herd new prospects and users to hear your value propositions as well as the opportunity to review the Aptris offerings.
  • Work with marketing to set-up direct mail, email, and webinar events.
  • Work with Aptris Business Development Team for lead qualification, prospect calling, and targeted campaigns that require direct phone call contact and/or email.

Specific Duties:

Sales – In person and online presentations, key account meetings:

  • Initiate contact with customers/prospects that have been generated by the Marketing team.
  • Work with customers and prospects to develop an understanding of their needs and translate those needs into product requirements that satisfy their demands.
  • Conduct onsite or online presentations that showcase services and products of the company to customers
  • Work with management and engineers to develop proposals, quotes, and respond to RFP/RFI documents.
  • Effectively communicate features and benefits of solutions and manage customer/prospect expectations.
  • Manage the complexity of IT Service Management proposals, contracts, SaaS agreements, and service level agreements.
  • Maintain in-depth product knowledge of the service offerings of Aptris.

Sales Reporting – Weekly forecasting/activity report:

  • Perform sales procedures through activities and opportunities in ServiceNow and remain compliance with defined policies and procedures:
  • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
  • Develop in-depth knowledge of the ServiceNow software solution and how it relates to customer’s needs.
  • Document internal processes and procedures related to duties and responsibilities.
  • Follow company expense procedures.
  • Understand processes in ServiceNow by completing assigned training materials
  • Enter all work as activities and documents into ServiceNow.

Professional Development:

  • Develop skills to properly propose additional products and services to help prospect/customer companies achieve their key priorities.
  • Participate in company sponsored job related activities and training to further develop your sales skills

Qualifications:

Verbal Communication:

  • Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.

Written Communication:

  • Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.

Consultative Selling:

  • Qualifies potential customers; Builds rapport and establishes trust; Asks questions to discover client business needs; Applies product and market knowledge effectively; presents solutions that meet customer objectives; Manages and documents sales processes.

Customer Service:

  • Maintains calm, pleasant, respectful attitude; Displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits customer feedback to improve service.

Negotiation Skills:

  • Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take. Maintain knowledge of solution pricing policies and sales initiatives.

Presentation Skills:

  • Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.

Teamwork:

  • Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit.

Sales Skills:

  • Achieves sales goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information; Knowledge of standard selling disciplines, specifically Solution Selling.
  • Bachelor’s degree in Business or related fields, or equivalent business experience.
  • Proficiency in Microsoft Office and Windows operating system.
  • Proven ability manage the customer commitment, negotiation and closing the sales process.
  • Outside sales experience in selling services and products or business consulting to IT organizations.

Working Relationships:

  • Close working relationship with other Account Management, Services Technicians, and Project Management
  • Involved with prospects and customers through telephone and in-person contact
  • Required to contact vendors, consultants, and on occasion, contractors

Aptris is an Equal Opportunity Employer.

Senior Engagement Manager

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

As a member of our Delivery Services organization, the Senior Engagement Manager is primarily responsible for managing the successful deployment of ServiceNow solutions to a customer, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction and project profitability.

The Senior Engagement Manager will often be placed on engagements of a more complex nature, requiring advanced skillsets in Project management and Communication skills.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Own Professional Services delivery to a customer
  • Understand the customer business including the business issues and problems being resolved by the Professional Services engagement
  • Single point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as required
  • Drive and manage project risks, including identification, analysis and communication, monitoring and control while increasing the probability of positive outcome.
  • Manage project team work-area/backlog
  • Uses consultative skills and understanding of technology to explain how ServiceNow addresses requirements and objectives
  • Plan and deliver project kick-off meetings.
  • Facilitate requirements gathering workshops to translate business requirements to tangible configuration in ServiceNow
  • Scrum Master for Sprint cycle during deployment
  • Hold regular project review calls / meetings with customers
  • Project status reporting for stakeholders
  • Forecast and plan for resourcing needs
  • Identify up sell opportunities and engage Sales & Pre-Sales teams
  • Responsible for customer satisfaction throughout the engagement cycle
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Qualifications:

  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
  • Ability to set appropriate expectations with the customer
  • 8+ years of software project management experience.
  • ServiceNow Pre-Sales Accreditations in all product lines
  • Certified Scrum Master or PMP certification preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Power User comfort level with ServiceNow as a daily tool
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • Program definition and management. Managing multiple projects and initiatives in large customer accounts
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Active listening skills, respecting others’ point of view and take ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and relay that in English and not just IT jargon
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Business Management or Information Technology, and proven background in consulting and project management

Aptris is an Equal Opportunity Employer.

ServiceNow Senior Developer

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

As a member of our Delivery Services organization, the ServiceNow Senior Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.

The ServiceNow Senior Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Qualifications:

  • 3+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • Proven experience in two additional product lines outside of ITSM
  • Service Certified Application Developer (CAD) preferred
  • Knowledge of ITIL; Foundation level preferred
  • Experience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
  • Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Strong ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and good judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Aptris is an Equal Opportunity Employer.

ServiceNow Solution Architect

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client-facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Qualifications:

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified application Developer (CAD) preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Aptris is an Equal Opportunity Employer.

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