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Aptris wins Comparably's 2019 Best Company Outlook award

NEWS: Aptris receives Comparably’s 2019 “Best Company Outlook” award.

Click here to read the full press release »

Aptris Best Company Culture 2018

NEWS: Aptris named one of the best places to work in the U.S.!

Click here to read the full press release »

If you’re motivated, hard-working and results-oriented, then a career at Aptris could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

What do employees think about working here?

During our annual company meeting, Converge, we asked employees to tell us what brought them here and why they stay.

“I’m incredibly humbled to be in a position to lead such a great group of people, and I am so excited about what we are doing and how we are impacting each other and our customers. Thanks for letting me be here.”

CEO Tim Ancona

Benefits of Working at Aptris

Medical, Vision & Dental
Choose from 3 Health Plan Designs • Company-sponsored life insurance for employees • Supplemental insurance plans also available

Office Life
Comfortable Work Spaces • Cutting-Edge Technology • Fun, Health & Charity Committee • Community Involvement • Team Events • Free Snacks

Flexible Time Off Policy, plus a minimum of 6 Paid Holidays.

401(k) Plan with company matching. Baby Bonus Program.

Training & Development Opportunities. Paid Volunteer Time.

Aptris is an E-Verify employer.

Current Openings

Advisory Services Consultant

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

The Advisory Services Consultant position performs work with prospects, customers and Aptris team members in the project planning and implementation of ServiceNow. This person assists in the sales process with project analysis, scope of work creation, estimating, proposal development and presentation. The Advisory Services Consultant is equal parts Subject Matter Expert, Project Implementation, and Technical Architect.

This role provides seamless integration from the Aptris Sales Team to the Aptris Professional Services Team, addressing all post-signature technical questions and clarifying customer requirements. The Advisory Services Consultant owns the crucial “on-boarding” phase of the customer relationship and is the resource to deliver any Professional Services engagements during the implementation.

Duties & Responsibilities:

  • Within ServiceNow guidelines consult with prospects and customers to analyze, define, and document requirements for data, workflow, logical processes, system environment, interfaces with other systems, internal and external checks and controls, and outputs
  • Develop a scope of work, project cost estimate and schedule
  • Lead all aspects of implementation and SOW scoping and represent Aptris Professional Services during the sales cycle in a prospect facing role
  • Help customers focus on their goals and design a realistic implementation plan that focuses on delivering a successful, on-time implementation
  • Provide in depth knowledge of our customer implementation methodology with our partners, customers and prospects in terms of how they have deployed ServiceNow successfully
  • Support customers through go-live processes and play a key role in promoting solution adoption.
  • Communicate progress and expectations, escalates problems to Project Manager/Lead for awareness and/or resolution
  • Participate in weekly Status Meetings with the Project Manager/Lead
  • Forge strong partnerships with ServiceNow, customers and prospects.
  • Engage prospects in enlightened business need discussions versus feature/function basics
  • Maintain the Aptris image at all times

Qualifications:

  • General familiarity with the Windows environment
  • In-depth knowledge of the ServiceNow software applications and related third-party add-ons
  • Strong interpersonal skills
  • Proven customer service skills (polite, professional, respectful)
  • Excellent written and verbal communication, including listening skills and the ability to clearly document procedures
  • Proficient in working with and training users, typically in a 1:1 setting but may also be in a group setting
  • Familiar with the Information Technology consulting industry
  • Established organizational skills
  • Demonstrates troubleshooting skills, analytical thinking, and the ability to create a problem solving plan
  • Able to prioritize tasks
  • Able to work in both solitary and team environments
  • Strives for continuous improvement
  • Able to handle stressful situations

Aptris is an Equal Opportunity Employer.

Engagement Manager

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

As a member of our Delivery Services organization, The Engagement Manager is primarily responsible for managing the successful deployment of ServiceNow solutions to a customer, acting as the primary customer contact for services, handling any issues arising, escalating as appropriate, providing status reporting to all stakeholders and maintaining high levels of customer satisfaction and project profitability.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Own Professional Services delivery to a customer
  • Understand the customer business including the business issues and problems being resolved by the Professional Services engagement
  • Single point of contact for a customer for ServiceNow engagement and provides a conduit to other ServiceNow teams as required
  • Drive and manage project risks, including identification, analysis and communication, monitoring and control while increasing the probability of positive outcome.
  • Manage project team work-area/backlog
  • Uses consultative skills and understanding of technology to explain how ServiceNow addresses requirements and objectives
  • Plan and deliver project kick-off meetings.
  • Facilitate requirements gathering workshops to translate business requirements to tangible configuration in ServiceNow
  • Scrum Master for Sprint cycle during deployment
  • Hold regular project review calls / meetings with customers
  • Project status reporting for stakeholders
  • Forecast and plan for resourcing needs
  • Identify up sell opportunities and engage Sales & Pre-Sales teams
  • Validation and tracking of value delivered by ServiceNow solution
  • Responsible for customer satisfaction throughout the engagement cycle
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Maintain the Aptris image at all times

Qualifications:

  • Strong communication skills (both written and verbal) with strong presentation and facilitation skills
  • Ability to set appropriate expectations with the customer
  • 5+ years of software project management experience.
  • ServiceNow Pre-Sales Accreditations in all product lines
  • Certified Scrum Master or PMP certification preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher
  • Power User comfort level with ServiceNow as a daily tool
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
  • Program definition and management. Managing multiple projects and initiatives in large customer accounts
  • Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Active listening skills, respecting others’ point of view and take ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and relay that in English and not just IT jargon
  • Ownership, accountability, and attention to detail in all work efforts

Aptris is an Equal Opportunity Employer.

ServiceNow Associate Developer

Role Description:

Unique culture! Competitive pay and benefits!

As a member of our Delivery Services organization, the ServiceNow Associate Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs.

The ServiceNow Associate Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

This position will be located in our home office in Rockford, IL. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Develop requested new functionality or enhancements on the customer’s ServiceNow instance
  • Demonstrate functionality or enhancements you build to project team
  • Attend and participate in Scrum meetings
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Deliver the best service and high quality to all of our customers
  • Maintain the Aptris image at all times

Qualifications:

  • Associates or Bachelor’s degree in a relevant discipline (such as Computer Science, Engineering, Technology, etc.) or equivalent experience
  • JavaScript experience

    Preferred:
  • ITSM/ITIL knowledge or implementation experience
  • ServiceNow Certified System Administrator (CSA) a plus
  • Experience with Customer Service Mgmt, Human Resources, Project/Portfolio Mgmt, Performance Analytics, and Security Operations a plus
  • Proven customer service skills (polite, professional, respectful)
  • Excellent written and verbal communication, including listening skills and the ability to clearly document procedures
  • Established organizational skills
  • Demonstrates troubleshooting skills, analytical thinking, and the ability to create a problem solving plan
  • Able to prioritize tasks
  • Able to work in both solitary and team environments
  • Strives for continuous improvement
  • Able to handle stressful situations

Aptris is an Equal Opportunity Employer.

ServiceNow Solution Architect

Role Description:

Unique culture! Work from anywhere! Competitive pay and benefits!

As a member of our Delivery Services organization, the Solution Architect position is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform.

This position can be located in our home office in Rockford, IL or can be home-based. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Assist the Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
  • Serve as primary technical point-of-contact for projects and as the face of the development team to the customer
  • Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices
  • Understand customer requirements, translate to solutions, and communicate to clients
  • Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
  • Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client
  • Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges
  • Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices
  • Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Provide mentorship and guidance to other members of the team

Qualifications:

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 5+ years working on the ServiceNow platform
  • ServiceNow Pre-Sales Accreditations in all product lines
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
  • ServiceNow Certified application Developer (CAD) preferred
  • Knowledge of ITIL, minimum Foundation level, ideally higher.
  • Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
  • Experience implementing systems using the Agile/Scrum methodology
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Proven team player and team builder
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

Aptris is an Equal Opportunity Employer.

ServiceNow Solution Consultant

Role Description:

Unique culture! Based in Chicago! Competitive pay and benefits!

As a member of our Delivery Services organization, the Solution Consultant provides technical pre-sales support to the sales force and provides prospective customers with product and solution advice during pre-sales discussions. The Solution Consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

Further, in order to keep implementation and consulting skills sharp, the Solution Consultant may be asked to serve (a) in a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform or (b) in an advisory role to design and lead consultative interactions with customers.

This position will be located in Chicago, IL.

Duties & Responsibilities:

  • Assist sales in the qualification of customer needs through discovery
  • Participate across the sales lifecycle on acquiring strategic customers
  • Demonstrations of the product, both standard and tailored, to prospects and existing customers, via onsite visits or via web conferencing
  • Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
  • Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • Staying current on product developments/releases to a level required for demo and POC/POV
  • Supporting Marketing events – user conferences, trade shows, webinars etc.
  • Staying current on competitive analyses and understanding differentiators between the company and its competitors
  • Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
  • In conjunction with Sales and Delivery Services, participate in internal handoff meeting – communicate commitments, expectations, etc. in preparation for project
  • Act as the ServiceNow subject matter expert at executive briefings / marketing events
  • Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
  • Maintain the Aptris image at all times

Qualifications:

  • At least 5+ years strong pre-sales experience, particularly with ITSM experience (tool and business process)
  • Mastery of the Sales process and trusted advisor for account representative
  • Demonstrated technical expertise in web technology and the ability to learn new technology
  • Exceptional communication and presentation skills to include technical and business concepts
  • Demonstrated experience in supporting sales campaigns to commercial and enterprise customers
  • ServiceNow Pre-Sales Accreditations in all product lines
  • Deep understanding of project lifecycle including all aspects of sales, transition to delivery, and delivery execution
  • Extensive demonstration experience covering technical and value needs
  • Ability to understand good design practices with both process and ServiceNow
  • Active listening skills, respecting others’ point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
  • Ownership, accountability, and attention to detail in all work efforts
  • Maturity, professionalism, and judgment; ability to excel with minimum supervision
  • Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
  • Ability to travel 25% of the time
  • Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.
  • Nice to have:
    • Hands-on, real-world development and project experience
    • ITIL Foundation certification
    • Familiarity with organizational change management concepts and approaches

Aptris is an Equal Opportunity Employer.

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