Aptris Resources

Webinar Archives

On June 6, 2018, we moderated a panel discussion for an Argyle CX Virtual Event titled Delivering Proactive Customer Service. The panelists included: Frank Borovsky, Vice President, Customer Experience and IT, Club Car Zach Hamilton, Director, Customer Centric Initiatives & Experience, Aaron’s Erin McMillan, AVP – Customer Operations, Cox Automotive During this engaging discussion, we …

Aptris’ Eros Canabrava introduces The Private Data Compliance Application for Servicenow. The application was developed by Aptris to help your organization: Create privacy rules for any task record. Redact specific types of attachments Redact keywords or phrases. Redact patterns such as Social Security Numbers, phone numbers, employee IDs. Assign record review and release groups Customize …

Deliver an Efficient and Immediate Response to a Breach Aptris’ John Manna and ServiceNow’s Senior Director of Security and Risk Practice, Bryce Schroeder discuss how: Evil ransomware and phishing attacks harm my company. ServiceNow SIR helps you respond to incidents ServiceNow Vulnerability can help remediate and prevent further infiltration. To look proactively at possible risk. ServiceNow can help your …

Eros Canabrava presented a recap of what the Aptris team learned at ServiceNow’s Knowledge17. During this session, Eros shared what’s new in ServiceNow for: IT Service Management Customer Service Management Security Operations Human Resouces Service Management IT Operations Management

As part of Aptris’ AccelerateNow Program, Eros Canabrava presented a deep dive into the ServiceNow HR Service Management Module. During this session, we cover how Aptris can help you use ServiceNow HRSM to: Automate HR’s core services. Deliver superior customer service to your employees. Modernize delivery of HR services for the digital workforce. Focus on the …

As part of Aptris’ AccelerateNow Program, John Manna and Eros Canabrava presented a deep dive into ServiceNow Onboarding with the Service Catalog. During this session, we cover how Aptris can help you use ServiceNow Onboarding to: Overcome manual processes like checklists, emails, and phone calls. Facilitate easier work between various business groups. Eliminate disparate systems. Make …

Stop the madness of manual processes in your facilities department. Enterprises rely on facilities management to help address corporate goals for sustainability, business continuity, operational efficiency, productivity, and cost control. But limited ability to see, track and report on work requests makes it difficult to deliver strategic impact. Free your facilities teams from email, spreadsheets …

Improve productivity and business performance by moving beyond static reporting and towards true Business Intelligence. Performance Analytics, from ServiceNow, provides the tools for critical analysis to help ensure that performance objectives are met. Utilizing the single-system-of-record approach within the ServiceNow platform, it provides predictive views and actionable insights, allowing you to measure and drive performance …