ServiceNow Express

Mid-sized IT departments now have the ultimate solution in ServiceNow Express.

Get the power of ServiceNow in a streamlined, easily configured, and quickly implemented solution.

Express was designed with mid-sized IT departments in mind, leveraging the power of the ServiceNow enterprise platform to automate incident, problem, change, configuration and request management. Web-based and mobile-ready, Express provides anywhere/anytime accessibility with the ease-of-use you’ve come to expect.

Key Benefits of ServiceNow Express

Streamlined IT Process Control

  • Rapid Deployment—Use pre-configured ITIL processes, including incident, problem, and change management are supported by a powerful Configuration Management Database (CMDB)
  • Uniform Information—Create a single system of record, improving accuracy and accelerating issue resolution
  • Customized Workflow—Unique workflow processes, including approvals and automated email notifications, are configured easily

Enhanced IT Service End-user Experience

  • Ease of Use—The friendly portal, self-service catalog, and knowledge base creates a “front door to IT”
  • Stay “In the Loop”—With a transparent approval process, users can track progress of their own requests
  • Mobile-friendly—Employees can access all functionality from mobile (iOS and Android)

Greater IT and Executive Visibility

  • Big Picture Reporting—Built-in reporting capabilities track IT services and help demonstrate their business impact
  • Data Relevance—Direct users and teams through role-based inquiries, reports, and dashboards
  • Cross-application Integration—Easily find and access data across ITIL applications to spot trends and resolve issues






Ordering hardware in the service catalog
Screenshot: Ordering Hardware
Incident list showing detail pane
Screenshot: Detail Pane
Change Management Dashboard
Screenshot: Change Management Dashboard
Graphical map of configuration items in the CMDB
Screenshot: Configuring Items in the CDMB