Mid-sized IT departments now have the ultimate solution in ServiceNow Express.
Get the power of ServiceNow in a streamlined, easily configured, and quickly implemented solution.
Express was designed with mid-sized IT departments in mind, leveraging the power of the ServiceNow enterprise platform to automate incident, problem, change, configuration and request management. Web-based and mobile-ready, Express provides anywhere/anytime accessibility with the ease-of-use you’ve come to expect.
Key Benefits of ServiceNow Express
Streamlined IT Process Control
- Rapid Deployment—Use pre-configured ITIL processes, including incident, problem, and change management are supported by a powerful Configuration Management Database (CMDB)
- Uniform Information—Create a single system of record, improving accuracy and accelerating issue resolution
- Customized Workflow—Unique workflow processes, including approvals and automated email notifications, are configured easily
Enhanced IT Service End-user Experience
- Ease of Use—The friendly portal, self-service catalog, and knowledge base creates a “front door to IT”
- Stay “In the Loop”—With a transparent approval process, users can track progress of their own requests
- Mobile-friendly—Employees can access all functionality from mobile (iOS and Android)
Greater IT and Executive Visibility
- Big Picture Reporting—Built-in reporting capabilities track IT services and help demonstrate their business impact
- Data Relevance—Direct users and teams through role-based inquiries, reports, and dashboards
- Cross-application Integration—Easily find and access data across ITIL applications to spot trends and resolve issues