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Service Management Industry Insights From Aptris

A “Top 10 List” for Successful Project Planning

Have you ever thought about what goes into project planning? A lot of people probably look at it and think, “that doesn’t look that hard—I bet I could do it.” But things look easier than they are when the person doing them is a pro. Project planning, if done effectively, is one of those things. …

Take Your Eye Off The Ball

Take your eye off the ball to see the future of IT Service Management Do you ever wish that you could predict what your customers will need most in 1, 5 or 10 years? Wouldn’t it be great to know what technologies to prepare for and which specialties to focus on? While I can’t provide …

Exceptional Customer Service: Beyond the Bottom Line

Good customer service is good business. In a highly competitive marketplace, a company with lousy customer service won’t be around long. Beyond helping a business’s bottom line, exceptional customer service allows a business to connect with people at a personal level, build relationships, heighten employee’s enjoyment at work, and build the kind of customer loyalty …

The Future of Technology’s Impact on Higher Education Whitepaper

Higher Education Sector’s Service Management Transformation Organizations in virtually every industry have been challenged by a perpetual proliferation of new technologies and evolving consumer demands. In higher education, administrators have had to be exceptionally swift in their management of new services and IT environments, especially given the increasing volumes of enrollments across the nation. Whereas …