Welcome to Our Blog

Service Management Industry Insights From Aptris

ServiceNow Kingston is Here!

We’ve all anxiously awaited, and it’s finally here. ServiceNow has released Kingston, their latest update containing powerful new features and enhancements to vastly improve the benefits you get from the platform. Let’s take a look at what we consider to be the TOP TEN KINGSTON ENHANCEMENTS that you should be excited about. Top 10 Kingston …

The Road to ServiceNow Gold

As of January 1, 2018, Aptris has achieved Gold Services Partner status with ServiceNow. This puts us in the top third of Services partners in the ServiceNow ecosystem, and it has been the result of a tremendous commitment to excellence and growth on the part of the entire Aptris team. We’re all very proud of …

Aptris Sponsoring ServiceNow’s SKO18 in Las Vegas, January 16-19

Aptris is sponsoring and exhibiting at ServiceNow’s Sales Kickoff (SKO) at the MGM Grand Hotel from January 16-19, 2018. Sponsorship at SKO18 provides Aptris the opportunity to showcase their capabilities and service offerings designed to help ServiceNow customers get maximum benefit from the world’s leading Service Management platform. SKO is ServiceNow’s annual internal event that …

Plan Slowly and Deliver Rapidly

“It’s software-as-a-service—it’s easy to implement.” How many times have we heard that statement only to realize that ease of implementation depends on a number of factors? For one, it depends on how well defined our existing internal processes are. Due to time constraints and limited resources, process mapping is usually overlooked when it comes to …

How to Leverage Events for Custom E-mail Notifications

With e-mails being the main source of communication in today’s IT world, let’s look at a method for automating some of the real crucial ones by using Events in ServiceNow. ServiceNow includes email functionality “out of the box” Anyone who works in the IT field knows how essential e-mail is to keep in contact with …

The Importance of Asking “Why?” in Business

“Daddy, why is water wet?” “Mommy, why is the sky blue?” “Why, why, why, why, why?” When we hear children ask those never-ending round of questions beginning with “why,” we might want to pull our hair out. So, it’s understandable that when we hear “why?” from another adult, there can be some uncertainty, even frustration. …

ServiceNow® Studio Code Search: A Developer’s Best Friend

Since the release of Geneva, ServiceNow Studio has been included for developers to aid in creating and managing custom applications in one centralized place. I’m not going to dive into the different options and tools that are available within this application, but rather focus on a single piece of functionality included with Studio: Code Search. …