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If you’re motivated, hard-working and results-oriented, then a career at Aptris could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

Here’s what we think about working here!

Benefits of Working at Aptris

Medical, Vision & Dental
Choose from 3 Health Plan Designs • Company-sponsored life insurance for employees • Supplemental insurance plans also available

Office Life
Comfortable Work Spaces • Cutting-Edge Technology • Fun, Health & Charity Committee • Community Involvement • Team Events • Free Snacks

Flexible Time Off Policy, plus a minimum of 6 Paid Holidays.

401(k) Plan with company matching. Baby Bonus Program.

Training & Development Opportunities. Paid Volunteer Time.

Aptris is an E-Verify employer.

Current Openings

Pre-Sales Engineer

Role Description:

The Pre-Sales Engineer provides technical support to our sales team through technical conversations and presentations on product and services with prospective customers. Serving as a subject matter expert, this position is also assists with the design of roadmaps, proposing solutions, and statements of work.

Duties & Responsibilities:

  • Assist sales in the qualification of customers needs through discovery
  • Assist sales with the design of proposed solutions both on the ServiceNow platform and through process consulting
  • Scope the overall level of effort, risk, and complexity of a proposed solution
  • Assist with creation of Rough Order of Magnitude and Statement of Work documents
  • Participation across the sales life cycle on acquiring strategic customers
  • Perform demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and virtually
  • Delivering Proof of Concept/Proof of Value engagements with prospects
  • Respond to Request for Information/Proposal document
  • Remain current on product developments/releases to a level required for demo and POC/POV
  • Act as the ServiceNow subject matter expert at marketing events, user conferences, trade shows, webinars
  • Maintain the Aptris Brand

Qualifications:

  • Extensive ServiceNow expertise with 5+ years of strong pre-sales experience
  • Exceptional communication and presentation skills to include deep technical and business concepts
  • Demonstrated experience in supporting sales campaigns to enterprise customers
  • Background in at least one of the following areas ITIL, Service Management, Asset Management, IT Operations, HR, Customer Service Management, Project Management
  • Extensive demonstration experience covering technical and value needs
  • BS and/or MS in Computer Science or equivalent

Aptris is an Equal Opportunity Employer.

Account Manager

Role Description:

The Account Manager at Aptris is responsible for sourcing out new opportunities for ServiceNow as well as working with current ServiceNow users to grow their use of the platform by offering additional services and products.

Duties & Responsibilities:

  • Perform prospecting activities to help generate new leads and opportunities.
  • Initiate contact with customers.
  • Work with customers and prospects to develop an understanding of their needs and translate those needs into product requirements that satisfy their demands.
  • Develop in-depth knowledge of the ServiceNow software, solution and how it relates to customers needs.
  • Conduct onsite or online presentations that showcase services and products of the company to customers.
  • Work with management and engineers to develop proposals, quotes, and respond to RFP/RFI documents.
  • Manage the complexity of IT Service Management proposals, contracts, SaaS agreements, and service level agreements.
  • Maintain the Aptris image at all times.

Qualifications:

  • Verbal Communication: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.
  • Written Communication: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Consultative Selling: Qualifies potential customers; Builds rapport and establishes trust; Asks questions to discover client business needs; Applies product and market knowledge effectively; presents solutions that meet customer objectives; Manages and documents sales processes.
  • Customer Service: Maintains calm, pleasant, respectful attitude; Displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits customer feedback to improve service.
  • Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take. Maintain knowledge of solution pricing policies and sales initiatives.
  • Presentation Skills: Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information; Knowledge of standard selling disciplines, specifically Solution Selling.

Aptris is an Equal Opportunity Employer.

ServiceNow Technical Lead

Role Description:

Within the Delivery Services team, the ServiceNow Technical Lead works in a team setting on various projects and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. They have an understanding of the various ServiceNow Suites (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

The ServiceNow Technical Lead interfaces with the customer to help define requirements and provide guidance on the best ways of building and administering the ServiceNow platform.

Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow Technical Lead takes advantage of training opportunities to become skilled in these changes and uses them to advance Aptris and its customers.

Finally, this position can be located in our home office in Rockford, IL or can be home-based for individuals not located near our office. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Primary technical point of contact for projects and attends all project meetings
  • Takes notes during Discovery sessions (if not facilitating)
  • Monitors customer requests for scope creep and alerts Engagement Manager if concerns arise
  • Writes and estimates Stories
  • Reviews Stories with Customer
  • Assists Engagement Manager in skills set(s) needed for Story assignment
  • Performs a portion of development on Stories that cannot be delegated
  • Monitors Developer’s work, provides coaching/support as needed, and ensures the development is done correctly
  • Responsibility for technical quality of development and reviews development efforts
  • Provides knowledge transfer to customer team
  • Writes configuration documentation
  • Performs training

Qualifications:

  • Associates or Bachelor’s degree in a relevant discipline (such as Computer Science, Engineering, Technology, etc.) or equivalent experience
  • 4+ years experience with ServiceNow platform including the service portal, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items
  • ITSM/ITIL implementation experience
  • Experience developing custom applications within the ServiceNow platform
  • JavaScript, Angular JS, HTML, and Jelly Scripting experience
  • Web services experience: SOAP, REST, XML/RPC, etc.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)

Preferred:

  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundations certification
  • Experience with Customer Service Mgmt, Human Resources, Project/Portfolio Mgmt, Performance Analytics, and Security Operations a plus
  • System/Process Automation (Orchestration)
  • Experience implementing systems using the Agile/Scrum methodology
  • 3+ years of relevant experience
  • Aptris is an Equal Opportunity Employer.

ServiceNow Developer

Role Description:

Within the Delivery Services team, the ServiceNow Developer works in a team setting on various projects and takes the customer’s requirements/stories and builds them on the ServiceNow platform. They have an understanding of the various ServiceNow Suites (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow Developer takes advantage of training opportunities to become skilled in these changes and uses them to advance Aptris and its customers.

Finally, this position can be located in our home office in Rockford, IL or can be home-based for individuals not located near our office. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Develop requested new functionality or enhancements on the customer’s ServiceNow instance
  • Demonstrate functionality or enhancements you build to project team and customer
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Deliver the best service and high quality to all of our customers
  • Maintain the Aptris image at all times

Qualifications:

  • Associates or Bachelor’s degree in a relevant discipline (such as Computer Science, Engineering, Technology, etc.) or equivalent experience
  • Experience administering a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
  • ITSM/ITIL implementation experience
  • JavaScript experience

Preferred:

  • ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Implementation Specialist (CIS)
  • ITIL Foundations certification
  • Experience with Customer Service Mgmt, Human Resources, Project/Portfolio Mgmt, Performance Analytics, and Security Operations a plus
  • Experience developing custom applications within the ServiceNow platform
  • Angular JS, HTML, Jelly Scripting
  • Web services experience: SOAP, REST, XML/RPC, etc.
  • System/Process Automation (Orchestration)
  • Experience implementing systems using the Agile/Scrum methodology
  • 3+ years of relevant experience

Aptris is an Equal Opportunity Employer.

ServiceNow Associate Developer

Role Description:

Within the Delivery Services team, the ServiceNow Associate Developer works in a team setting on various projects and takes the customer’s requirements/stories and builds them on the ServiceNow platform. They have an understanding of the ServiceNow ITSM suite, and may have strengths in other suites (ITBM, ITOM, HR, SecOps, CSM, GRC, etc.) as well. They have a cursory understanding of ITIL and how the ITIL framework models the ITSM solution in ServiceNow.

Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow Associate Developer takes advantage of training opportunities to become skilled in these changes and uses them to advance Aptris and its customers.

Finally, this position is located in our home office in Rockford, IL. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Develop requested new functionality or enhancements on the customer’s ServiceNow instance
  • Demonstrate functionality or enhancements you build to project team
  • Attend and participate in Scrum meetings
  • Assist with user acceptance testing
  • Ensure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
  • Deliver the best service and high quality to all of our customers
  • Maintain the Aptris image at all times

Qualifications:

  • Associates or Bachelor’s degree in a relevant discipline (such as Computer Science, Engineering, Technology, etc.) or equivalent experience
  • JavaScript experience

Preferred:

  • ITSM/ITIL knowledge or implementation experience
  • ServiceNow Certified System Administrator (CSA) a plus
  • Experience with Customer Service Mgmt, Human Resources, Project/Portfolio Mgmt, Performance Analytics, and Security Operations a plus
  • Proven customer service skills (polite, professional, respectful)
  • Excellent written and verbal communication, including listening skills and the ability to clearly document procedures
  • Established organizational skills
  • Demonstrates troubleshooting skills, analytical thinking, and the ability to create a problem solving plan
  • Able to prioritize tasks
  • Able to work in both solitary and team environments
  • Strives for continuous improvement
  • Able to handle stressful situations

Aptris is an Equal Opportunity Employer.

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