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If you’re motivated, hard-working and results-oriented, then a career at Aptris could be the next best move for you.

We seek employees who strive for professional development and are willing to take the necessary steps to continuously grow. In return, we offer rewarding careers with competitive pay, a complete benefits package, and opportunities for advancement.

Here’s what we think about working here!

Benefits of Working at Aptris

Medical, Vision & Dental
Choose from 3 Health Plan Designs • Company-sponsored life insurance for employees • Supplemental insurance plans also available

Office Life
Comfortable Work Spaces • Cutting-Edge Technology • Fun, Health & Charity Committee • Community Involvement • Team Events • Free Snacks

Flexible Time Off Policy, plus a minimum of 6 Paid Holidays.

401(k) Plan with company matching. Baby Bonus Program.

Training & Development Opportunities. Paid Volunteer Time.

Aptris is an E-Verify employer.

Current Openings

Account Manager

Role Description:

The Account Manager at Aptris is responsible for sourcing out new opportunities for ServiceNow as well as working with current ServiceNow users to grow their use of the platform by offering additional services and products.

Duties & Responsibilities:

  • Perform prospecting activities to help generate new leads and opportunities.
  • Initiate contact with customers.
  • Work with customers and prospects to develop an understanding of their needs and translate those needs into product requirements that satisfy their demands.
  • Develop in-depth knowledge of the ServiceNow software, solution and how it relates to customers needs.
  • Conduct onsite or online presentations that showcase services and products of the company to customers.
  • Work with management and engineers to develop proposals, quotes, and respond to RFP/RFI documents.
  • Manage the complexity of IT Service Management proposals, contracts, SaaS agreements, and service level agreements.
  • Maintain the Aptris image at all times.

Qualifications:

  • Verbal Communication: Listens and repeats back for clarification; Communicates in understanding manner; Adapts tone and style to individual; Communicates clearly with all audiences; Demonstrates effective presentation skills; Presents persuasively when appropriate.
  • Written Communication: Writes in an understandable manner; Communicates clearly and efficiently; Adapts writing style to audience; Checks work for spelling and grammar; Incorporates numerical data effectively; Formats documents for quick review.
  • Consultative Selling: Qualifies potential customers; Builds rapport and establishes trust; Asks questions to discover client business needs; Applies product and market knowledge effectively; presents solutions that meet customer objectives; Manages and documents sales processes.
  • Customer Service: Maintains calm, pleasant, respectful attitude; Displays empathy and courtesy; Resolves difficult or emotional situations; Delivers promptly on commitments; Takes responsibility for resolving customer issues; Submits customer feedback to improve service.
  • Negotiation Skills: Clarifies interests and positions of all parties; Adjusts tactics to achieve desired results; Manages conflict, manipulation, and strong emotions; Develops alternative options for mutual gain; Builds consensus through give and take. Maintain knowledge of solution pricing policies and sales initiatives.
  • Presentation Skills: Tailors presentation to audience needs; Engages and focuses attention; Presents information logically and persuasively; Handles difficult questions and situations; Inspires audience to action.
  • Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Sales Skills: Achieves sales goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information; Knowledge of standard selling disciplines, specifically Solution Selling.

Aptris is an Equal Opportunity Employer.

Advisory Services Consultant

Role Description:

The Advisory Services Consultant position performs work with prospects, customers and Aptris team members in the project planning and implementation of ServiceNow. This person assists in the sales process with project analysis, scope of work creation, estimating, proposal development and presentation. The Advisory Services Consultant is equal parts Subject Matter Expert, Project Implementation, and Technical Architect.

This role provides seamless integration from the Aptris Sales Team to the Aptris Professional Services Team, addressing all post-signature technical questions and clarifying customer requirements. The Advisory Services Consultant owns the crucial “on-boarding” phase of the customer relationship and is the resource to deliver any Professional Services engagements during the implementation.

Duties & Responsibilities:

  • Within ServiceNow guidelines consult with prospects and customers to analyze, define, and document requirements for data, workflow, logical processes, system environment, interfaces with other systems, internal and external checks and controls, and outputs
  • Develop a scope of work, project cost estimate and schedule
  • Lead all aspects of implementation and SOW scoping and represent Aptris Professional Services during the sales cycle in a prospect facing role
  • Help customers focus on their goals and design a realistic implementation plan that focuses on delivering a successful, on-time implementation
  • Provide in depth knowledge of our customer implementation methodology with our partners, customers and prospects in terms of how they have deployed ServiceNow successfully
  • Support customers through go-live processes and play a key role in promoting solution adoption.
  • Communicate progress and expectations, escalates problems to Project Manager/Lead for awareness and/or resolution
  • Participate in weekly Status Meetings with the Project Manager/Lead
  • Forge strong partnerships with ServiceNow, customers and prospects.
  • Engage prospects in enlightened business need discussions versus feature/function basics
  • Maintain the Aptris image at all times

Qualifications:

  • General familiarity with the Windows environment
  • In-depth knowledge of the ServiceNow software applications and related third-party add-ons
  • Strong interpersonal skills
  • Proven customer service skills (polite, professional, respectful)
  • Excellent written and verbal communication, including listening skills and the ability to clearly document procedures
  • Proficient in working with and training users, typically in a 1:1 setting but may also be in a group setting
  • Familiar with the Information Technology consulting industry
  • Established organizational skills
  • Demonstrates troubleshooting skills, analytical thinking, and the ability to create a problem solving plan
  • Able to prioritize tasks
  • Able to work in both solitary and team environments
  • Strives for continuous improvement
  • Able to handle stressful situations

Aptris is an Equal Opportunity Employer.

ServiceNow Technical Lead

Role Description:

Within the Delivery Services team, the ServiceNow Technical Lead works in a team setting on various projects and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. They have an understanding of the various ServiceNow Suites (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

The ServiceNow Technical Lead interfaces with the customer to help define requirements and provide guidance on the best ways of building and administering the ServiceNow platform.

Additionally, as new releases/technologies emerge on the ServiceNow platform, the ServiceNow Technical Lead takes advantage of training opportunities to become skilled in these changes and uses them to advance Aptris and its customers.

Finally, this position can be located in our home office in Rockford, IL or can be home-based for individuals not located near our office. Travel is only required when supporting customer activities or onsite training.

Duties & Responsibilities:

  • Primary technical point of contact for projects and attends all project meetings
  • Takes notes during Discovery sessions (if not facilitating)
  • Monitors customer requests for scope creep and alerts Engagement Manager if concerns arise
  • Writes and estimates Stories
  • Reviews Stories with Customer
  • Assists Engagement Manager in skills set(s) needed for Story assignment
  • Performs a portion of development on Stories that cannot be delegated
  • Monitors Developer’s work, provides coaching/support as needed, and ensures the development is done correctly
  • Responsibility for technical quality of development and reviews development efforts
  • Provides knowledge transfer to customer team
  • Writes configuration documentation
  • Performs training

Qualifications:

  • Associates or Bachelor’s degree in a relevant discipline (such as Computer Science, Engineering, Technology, etc.) or equivalent experience
  • 4+ years experience with ServiceNow platform including the service portal, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items
  • ITSM/ITIL implementation experience
  • Experience developing custom applications within the ServiceNow platform
  • JavaScript, Angular JS, HTML, and Jelly Scripting experience
  • Web services experience: SOAP, REST, XML/RPC, etc.
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS)

Preferred:

  • ServiceNow Certified Application Developer (CAD)
  • ITIL Foundations certification
  • Experience with Customer Service Mgmt, Human Resources, Project/Portfolio Mgmt, Performance Analytics, and Security Operations a plus
  • System/Process Automation (Orchestration)
  • Experience implementing systems using the Agile/Scrum methodology
  • 3+ years of relevant experience

Aptris is an Equal Opportunity Employer.

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